If you are considering an auto-dialer system, it is important to determine if it can integrate with your current system. This will ensure compatibility and maximum efficiency.
With your WhatsApp business account, you may specify up to 25 phone numbers.
No, you are not permitted to send communications to your consumers at any time. You have a 24-hour window in which to react to customer-initiated messages. You may send any sort of communication in this window—text, Document, video, or image—for free.
A cloud contact center is a web-based service that allows organizations to handle incoming and outgoing user inquiries via numerous platforms, such as phone, email, and chat, to name a few.
Call forwarding allows you to route your virtual number to some other platform, such as your cell device, an alternate office number, geolocation, a SIP trunk, or a PBX.
Yes, one can forward calls to my mobile phone from my VoIP toll-free numbers.
Incoming traffic is routed to a particular person or department using a range of parameters such as geographical area, skills-based routing, and time-of-day routing.
Call conferencing, also known as conference calling, is a telephone service that allows multiple individuals to participate in a single phone call. This can be useful for meetings, remote team collaboration, and even large events such as press conferences.
Call Queues enable you to improve your incoming call routing capabilities by dividing them into call queues that can accommodate 10, 20, or 30 concurrent calls.
The Unified Agent Desktop is an aggregated tool that gives agents quick access to tasks in various media (phone calls, email, chat, and generic tasks).