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Frequently Asked Questions Teloz

Contact Center Management Software is a powerful solution that enables companies to service and assist their consumers. Contact center management software includes a variety of consumer service solutions that allow their consumers to communicate with them.
Call center management software makes it simpler for customers to communicate with a company for a variety of reasons, such as product details, refund difficulties, and issues about the company’s service(s) or product(s) (s). With a bespoke IVR system and auto-routing algorithms in place, the complete customer experience is entirely seamless.
The price of contact center software differs according to the organization’s needs. Because it has configurable features and functionality, the price is determined by a variety of criteria.
Businesses may use a call management system to route and effectively handle inbound and outgoing calls. It also allows for company performance monitoring by providing real-time call reporting, among other capabilities with FAQ Teloz.
The software’s main features include configurable IVR, automatic routing, auto-dialers (Predictive Dialer, Progressive Dialer, Preview Dialer, and Parallel Predictive Dialer), number masking, and CRM connectivity.
An omnichannel contact center allows consumers to connect with them through the channel of their choice. These omnichannel call centers are  better the user experience.
The FAQ Teloz Omnichannel contact center solution can help you communicate with your customers in more ways than ever before. You’ll be able to send emails, web chats, text messages, and mobile apps for their convenience, all through one easy-to-use interface!
With, omnichannel solutions are more efficient and effective for call centers. You’ll be able to route calls accordingly based on your needs with preferred agent routing or dedicated agents in certain situations, all while taking advantage of advanced third-party input options such as data from an external system!
With the Teloz Omni, you can view detailed reports that include a Conversation Summary Report and more. These provide information about your conversations with customers.
One of the most advanced contact center software systems on the market, Teloz’s Inbound Contact Center Software has a wide range of features to make your business run smoothly. With ACD for smart routing and multi-level IVR technology, you can route calls easily into appropriate departments while monitoring them in real-time with reporting dashboard summaries at all times!
You can’t take good call center software without these crucial features. Automated dialing, call retry algorithms, and click-to-call functionality will help you quickly handle more customer calls in less time! Detailed supervisor reports allow for real-time monitoring of staff performance and an easy way to get in touch if there are any problems or issues.
Call centers may handle incoming calls and direct them to all available operators using an Automatic Call Distributor (who is presently logged into the system).
A strong ACD enables call centers to route callers to the best-suited agents and address their concerns more quickly. The rapid response improves First Call Resolution (FCR) and Customer Satisfaction (CSAT).
The autodialer is an outbound dialing machine that contacts contact numbers from your provided lead list regularly. It can also tell if the call was answered by a live human or an answering machine and if there is a busy tone waiting for you at any point along the procedure!
Many features of these systems may be automated, including interaction with other applications and data. They may also increase quality while decreasing mistakes in your marketing activities, making them a great tool for any company!
Yes, Teloz can be readily integrated with an Interactive Voice Response system (IVR). Teloz, on the other hand, offers its own highly customized IVR with significant integration features.

If you are considering an auto-dialer system, it is important to determine if it can integrate with your current system. This will ensure compatibility and maximum efficiency.

Provide basic information such as the firm name, operating hours, business location, and, if applicable, a customer support contact number or email.
Teloz is entirely capable of functioning with an organization’s present infrastructure. There are several integration approaches that may be used to accomplish this. In the case of a CRM, for example, URL-based 
A Helpdesk Ticketing System, often known as a Customer Support Ticketing System, is software that records and gathers all customer support contacts through various interaction channels.
A Conversational AI features an interface similar to messaging applications, chatbots, or voice assistants that consumers use to connect with the AI.
Voice bots are clever virtual assistants that employ machine learning to predict the likelihood of the right replies to given questions. Consumers’ spoken language requests are transformed into textual content before being processed by voice recognition software.
Yes, we can help you build up the infrastructure, but BOT training must be handled by the customer.
AI-powered chatbots often function on their own, harnessing the capabilities of NLP and ML (Natural Language Processing & Machine Learning. NLP blends linguistic norms with language context to determine what is being said.
An AI Chatbot can get your business a real-time and immediate response with an increase in revenue. With this, it also provides 24/7 support and interactions with consumers and boosts workers’ productivity too.
Chatbots can help customers and prospects with any problems they may be experiencing. Earlier, businesses used chatbots to provide customer care. It can, however, currently aid in lead detection, activation, and conversions.
No, each account may only have one Whatsapp Business tied to its own Facebook Business manager.

No, you are not permitted to send communications to your consumers at any time. You have a 24-hour window in which to react to customer-initiated messages. You may send any sort of communication in this window—text, Document, video, or image—for free.

Yes, your message templates may be tailored to meet your specific company needs.
Teloz’s Virtual call center software is entirely cloud-based, which means that all you require to begin is high-speed internet connectivity and no additional gear. Also, it works with a 150 kbps internet connection.

A cloud contact center is a web-based service that allows organizations to handle incoming and outgoing user inquiries via numerous platforms, such as phone, email, and chat, to name a few.

The cloud-based contact center software may contact consumers by phone, chat, or email.
The highest restriction is presently set at 250 message templates for each WhatsApp business account.
Teloz’s Cloud Contact Center Software is suitable for anyone with a high-speed internet connection, even distant workers. So your staff can work from wherever they want to work.
Teloz can provide your company with cloud contact center software that is:
  1. Highly adaptable and scalable.
  2. Low infrastructure costs.
  3. Maintenance is minimal.
  4. Deployment simplicity
  5. Operators can function from remote areas.
Every Teloz cloud contact center customer has access to 24/7 customer support. You also get specialized support professionals to help set up the contact center .
Teloz can offer all of your company’s services in one spot. We provide virtual telephone lines from major countries.
The remote agent solution from Teloz gives you complete control over your remote contact center operations. For starters, you have a single view of call center agents.
Communications platform as a service (CPaaS) is a cloud-based platform that allows developers to include actual networking capabilities in their own programs without having to design back-end infrastructure and interfaces.  CPaaS is a beneficial technology for organizations of all sizes because it is primarily focused on supporting and improving consumer communication lines. Without holding or constructing a system, businesses may incorporate real-time communications.
CNAM, or “Caller ID Name,” is the identity of the individual or business making the phone call (limited to 15 characters).
To configure your SIP Trunk’s call-barring function and prevent undesirable outbound locations, follow these steps: Select the “SIP Trunking” tab at the upper right of the page. Choose the current SIP Trunks for which you want to make changes, and then select the call barring configure option.

Call forwarding allows you to route your virtual number to some other platform, such as your cell device, an alternate office number, geolocation, a SIP trunk, or a PBX.

Yes, one can forward calls to my mobile phone from my VoIP toll-free numbers.

Incoming traffic is routed to a particular person or department using a range of parameters such as geographical area, skills-based routing, and time-of-day routing.

Call conferencing, also known as conference calling, is a telephone service that allows multiple individuals to participate in a single phone call. This can be useful for meetings, remote team collaboration, and even large events such as press conferences.

Call Queues enable you to improve your incoming call routing capabilities by dividing them into call queues that can accommodate 10, 20, or 30 concurrent calls.

The Unified Agent Desktop is an aggregated tool that gives agents quick access to tasks in various media (phone calls, email, chat, and generic tasks).