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What is Cloud Telephony? Understanding Cloud Calling

Cloud telephony


Meaning of Cloud telephony 

Cut costs and maximize efficiency by moving to the cloud. It offers high scalability, as you can add or remove users as your business grows or shrinks. Mitigate risk by choosing a provider with a robust security infrastructure. Finally, enjoy greater flexibility as you can work from anywhere in the world with an internet connection.

Increase business efficiency and productivity by consolidating voice, messaging, video, and file sharing under one platform. Benefit from a scalable system that can grow with your business, as there is no need to worry about unexpected increases in call volume or capacity needs. Enjoy easy implementation and set-up; there’s no need for costly and time-consuming on-premises hardware or software installations. 

Connect your team with a single platform for all communication and collaboration needs Integrate your CRM and other business tools for improved efficiency. Improve customer experience with unified communications. Scale easily and quickly to meet the needs of your growing business

Save up to 70% on your telecommunications costs. Eliminate the need for expensive equipment or hardware. Get real-time usage tracking and reports for better decision-making. Scale your team up or down quickly and easily

How does cloud telephony function? 

Cloud telephony can slash your telecom bills by up to 80%. With cloud telephony, you can free up your time and resources by automating processes and integrating with other business systems. Improve staff productivity by giving them the tools they need to work from anywhere at any time. 

Save time and hassle using a cloud-based telephony system with no on-premises equipment. It is easy to use as you can manage your design online, through an app, or even through your smartphone. Have a scalable way to grow your business as you need more features or users; the cloud telephony system can quickly adapt. Cost-effective monthly fees are often cheaper than traditional PBX systems.

Cloud telephony providers manage the updates and maintenance of the system, so businesses don’t have to worry about it. In addition, there are no capital investments required for infrastructure and hardware.

Cloud telephony providers offer several benefits over traditional on-premises telephony systems. Businesses need only pay for what they use, and there is no need to invest in expensive hardware. In addition, cloud telephony can quickly adapt to changing conditions, with resources that can be increased or decreased as required. This makes it ideal for businesses that are expanding or contracting.

Cloud telephony can provide your business with. A scalable platform that can grow with your company. Elimination of capital expenses associated with on-premises PBXs

Cloud telephony systems are easy to manage and administer. You can retain control over your telephone numbers and extensions. Your call forwarding will still be in effect. You can easily edit, and they can make changes quickly and easily online.

Some of the Major advantages of Cloud Telephony Service 

With a cloud telephony service, businesses can scale their system up or down as needed. This is perfect for companies that experience seasonal changes in call volume or those that are expanding and need to add new phone lines quickly. In addition, since the telephony infrastructure is stored in the cloud, employees can access it from any location with an internet connection. This allows them to work from home or on the go without sacrificing productivity. 

1) Simple Implementation 

No on-site hardware is required, reducing set-up time and hassle. The provider manages implementation and configuration, so you don’t have to. Add or remove users quickly and efficiently as your business grows. Use telephony services anywhere in the world with an internet connection

2) User Friendly 

Access your cloud communications system from any device, anywhere in the world. Easily manage all your communications through one user-friendly interface. Quick and easy implementation means you can be up and running in minutes. Keep all your essential files and information stored securely in the cloud.

3) Cost Effective 

Save money on your business communications with the help of cloud telephony offered by Teloz. Mitigate the need to invest in multiple different tools and solutions. Consolidate multiple platforms’ costs into one single fee. Avoid ‘bill shock’ due to unexpected maintenance payments. This is also one of the primary reasons why people opt for such options. 

4) Higher Flexibility 

Increased productivity and flexibility for employees working remotely. Seamless integration with other cloud-based software and applications. Scalability to grow or shrink with your business as needed. Low cost of entry and ongoing maintenance/management. It can quickly adapt cloud systems to meet the needs of your business as it grows and changes. A cloud system can grow with your business, meaning you’ll never have to worry about being restricted by outdated technology.

5) Superior Call Features 

Businesses that go ahead with Cloud telephony benefit from it significantly because they come with unique features to be offered, such as 

  • Auto Attendant: Increase customer satisfaction with auto-attendants as you can easily connect customers with the right person or team every time.
  • Interactive Voice Process ( IVR ): Deliver a better experience through conversational IVR. 2. Lower overall customer support costs with intelligent automated pathways
  • Call Recording: By recording your calls, you can refer back to them later to ensure that you and your team are providing the best customer service possible.
  • Call Forwarding: Forward calls to any number, landline, or mobile & get voicemails transcribed and sent to you as an email.
  • Video Conferencing: Reduce travel costs and time by connecting with team members face-to-face. Eliminate the need for expensive equipment and software installations Hold impromptu or scheduled meetings with colleagues, partners, and clients

6) Higher Productivity

By consolidating all workplace communication onto one platform, employees can quickly and easily switch between tasks without being distracted by multiple notifications or software. In addition, video conferencing and instant messaging capabilities make it easy for team members to collaborate on projects in real-time, regardless of location. as your company grows, you can easily add new users or features to your cloud communications system without any disruption or added expense.

7) Trustworthy 

With Cloud Telephony offered by Teloz, your customer’s data is safe and protected. As a result, you can focus on your business, knowing that a reliable supplier takes care of your calls. Choose from a wide range of features to improve your customer experience. Gain access to the latest technology and innovations

Cloud telephony VS VoIP 

VoIP technology is used in cloud telephony and business VoIP, but there are differences. A cloud telephony system is a type of platform that might use VoIP. Cloud systems are typically easier to set up and manage than on-premise systems. Many cloud telephony providers also offer features not available with business VoIP providers.

Employees are no longer tethered to their desks with a cloud-based VoIP system. Instead, they can make and receive calls from anywhere worldwide with an internet connection. This increased mobility gives workers greater flexibility and improved productivity. A business that experiences rapid growth can easily add new users or phone lines to its VoIP system without purchasing additional hardware or software licenses. 

Different ways to choose a Cloud Telephony Provider 

Enjoy the benefits of a reliable, secure, and scalable service that can grow with your business. Eliminate the need for expensive hardware or software installation; our service is delivered ‘as a service. 

Here are a few tips to consider before choosing & appointing a cloud telephony provider 

1) Service Quality & SLAs 

Look for an SLA that is clearly outlined, unambiguous and tangible. Hold your provider accountable for the promises they make in their SLA. Ensure that you receive the quality of service that you expect. Mitigate risk by having an SLA in place. 

Maintain high availability of your applications and data with an SLA that guarantees uptime of 99.999%. Get help from experienced professionals dedicated to resolving any issues quickly and in line with your SLA. Protect your business from unexpected outages, data loss, and other costly downtime events. Rest easy knowing that your provider is committed to delivering a high-quality service

2) Technological Requirements, features, and Integrations 

Enable anytime, anywhere access to voice and video calling. Let team members work from any device or platform. Connect with customers and partners through rich collaboration features. Improve productivity by integrating with your existing business tools

Increase productivity and efficiency with cloud telephony. Make and receive calls with ease from any location. Mitigate challenges and increase productivity for customer service teams. Customize your system to meet the specific needs of your business. 

Quick, easy, and seamless integration with company-wide platforms. Integrate with specific platforms used by teams across the company. Robust cloud system offering a variety of integrations. Get everything you need in one place for an easy deployment

3) Security & Compliance 

Security is a top priority for our company, and we require enterprise-grade security features from our VoIP providers. Our supplier offers call encryption, allowing us to use transport layer security (TLS) and secure real-time transport protocol (SRTP) to ensure maximum security. As a result, we can be confident that our communications will be safe and secure with this provider. In addition to robust security features, this provider offers a range of other essential benefits to our business, such as scalability and cost savings.

Your data is protected by ISO/IEC 20071 global security standards. Your supplier is audited and compliant with GDPR. You can audit your supplier’s security practices. Your data is always accessible, even in a disaster situation.

Vendor Lock-in & Migration support 

Many providers offer little to no migration support, making it a considerable challenge to leave. Make sure the provider you choose has a robust and reliable migration plan to make the process as smooth as possible. Be wary of any lock-in clauses in your contract. These can bind you to a provider for years, even if you’re unhappy with their service.

Financial Health 

Make an informed decision by researching a company’s reputation. Protect your investment by ensuring the supplier is credible. Avoid costly mistakes by verifying a company’s financial stability. Gain peace of mind knowing you have made a sound decision

Teloz’s Cloud Telephony 

In an outage, They can often restore cloud telephony services more quickly since your provider’s infrastructure is already in place and ready to go. You can easily add users or phone numbers as your business grows. You’re open to a physical location and office space.

Cloud telephony can be more affordable with no capital expenses and predictable monthly billing than traditional on-premises systems. In addition, maintenance and upkeep are handled by your provider, so you don’t have to worry about staffing or equipment upgrades.

Teloz’s cloud PBX service is enterprise-grade, with security features that meet or exceed industry standards. The solution offers an uptime SLA of 99.999%, Available in over 40 countries, with international phone numbers provided in over 100 countries. Allows businesses to grow their operations while keeping costs down. 

Teloz’s UCaaS public cloud bridges the gap between remote and in-office employees, allowing for better communication and collaboration. The platform is easy to use, making it ideal for businesses of all sizes. With no hardware or software to install or maintain, Teloz’s UCaaS public cloud is a cost-effective solution that delivers real value.

Teloz’s UCaaS public cloud offers a comprehensive suite of features that improve workplace productivity, from voice to video conferencing to team messaging.

How can I establish cloud-based calling services for my business?

To set up cloud-based calling services for your business, select a reputable provider that offers reliable call quality, scalability, security, and integration options with other business tools. Consider pricing plans that fit your budget and meet your communication needs.

After selecting a provider, sign up and create an account, providing your company details and billing information. Configure the settings, including phone numbers, extensions, call routing, and additional features, tailored to your business needs. Test the system, train employees, and monitor performance for a seamless cloud-based calling experience.