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Cloud-Based Contact Center

Enjoy a Superior customer service experience. Have Improved customer loyalty and retention. Enable Increased sales and business growth. 24/7 customer support by our support team with Cloud-Based Contact Center.

Cloud-Based Contact Center

Teloz Call Center Software with Leading CRM Integrations

Voice Services For Cloud-Based Contact center

Reach more customers with intelligent routing options that direct calls to the best agent for each customer. Transform calls into customer engagement opportunities with powerful tools like chatbots and IVR with Cloud-Based Contact Center.

Auto dialer

Connect with more prospects in less time. Increase the number of live connections and Reach more customers through predictive dialing. Get real-time activity reports to track your campaign's progress with Cloud-Based.


Increase customer satisfaction by providing instant support through voice communication. Achieve faster issue resolution and shorter call wait times with real-time voice communication with Cloud-Based Contact Center.

Calling Options

Stay professional and in control during calls. Efficiently manage customer interactions. "On-call" Options provide features that make it easy to handle customer interactions in a professional and polished with Cloud-Based.

Call Position

Keep a record of all the calls for future reference. Configure call disposition options so that the details of every call are retained and made the available to all of the teloz stakeholders.

Routing Capabilities of cloud contact center With Teloz

Number Hiding

Preserve customer privacy by encrypting their number. Maintain business relationships by masking customer and vendor numbers. Eliminate the need to store sensitive data in an insecure location


Allow customers to help themselves without waiting for an agent on hold. Customers can make payments and access account information easily and quickly through the interactive voice response system.

Call Forwarding

Increase customer satisfaction by ensuring that agents are always available. Improve employee productivity by allowing them to work from home. Keep customers on hold for shorter periods.

Automatic Call Dispensation

Increase customer satisfaction by routing them to the best agent for their needs. Improve first call resolution rates with intelligent Routing. Reduce training time and costs with pre-built call scripts

Skill based Routing

Reduce customer wait time by routing them to the most qualified agent for their needs. Improve first-call resolution rates by matching customers with the best possible agent for their needs.

Teloz Agent Empowerment

Arm your customer service reps with the tools they need to exceed customer expectations. Empower your agents with the resources they need to solve customer queries on their own with Cloud-Based Contact Center.

One common viewpoint

Get a 360-degree view of customer interactions to ensure the agents are well informed and able of handling the queries effectively. Improve customer support service with a better understanding of customer history, preferences, and behavior


Resolve customer queries quickly and satisfactorily. Cut down on time taken to resolve questions. Agents can refer to an information bank for accurate responses. Keep customers happy by resolving their queries speedily

Lead Categorization

Sort and filter all the data in real-time according with that specific needs. Also get alerts for all the essential queries daily on priority. Keep an check on urgent tasks on the way without losing your focus on other priorities work.

Teloz CRM Integrations

Keep all customer data in one place for easy access and analysis. Improve customer service response times by having all customer data available in real time with Cloud-Based Contact Center.


Eliminate the need to search through long email chains or customer data files to find information on a customer service request. Instead, provide customer service reps with the most up-to-date information on a customer service request by integrating with Zendesk .


Make use of the customer information to provide a better support experience. Build trust with customers as you can view their entire purchase history and contact details. Resolve customer queries faster as all the data is available at your fingertips.

Sugar CRM

Keep customer data synchronized and accessible from one place. Improve customer service by providing a strong access to customer history and account details. Speed up sales cycles by having all the customer information at your fingertips.


Equip your agents with everything they need to deliver a seamless customer experience. Seamlessly integrate Teloz Engage with Freshdesk. Get an exceptional customer experience. Equip your agents with everything at their fingertips.

Reporting & Keeping a watch

Stay ahead of the competition by optimizing your KPIs. Gain valuable insights into your customer service performance. Make changes quickly and efficiently based on real-time data with Cloud-Based Contact Center.

Crucial Hour Control

Keep your agents available and ready to take calls during rush hours. Ensure that you never miss a call due to an unavailable agent. Lessen the load on your agents during peak hours

Administrator Dashboard

Keep track of your team's performance on relevant metrics. Easily identify areas for improvement. Get alerted when team members are not meeting expectations. Improve customer service through better team performance

Voice Logger

Call recording can help improve customer service and compliance. It can use recorded calls for training and development purposes. Recording calls can help identify areas for improvement

Live Surveillance

Monitor real-time customer interactions to ensure quality service. Identify and address negative customer feedback quickly. Coach agents to provide better customer service and productivity.

Frequently Asked Questions

Cloud-Based Contact Center service is a platform that provides a cloud-based solution for businesses to manage their customer interactions through various channels like voice, email, chat, and social media.

Cloud-Based Contact Center service provides various benefits to businesses, such as increased efficiency and productivity, improved customer experience, cost savings, and flexibility to scale up or down as per business requirements.

Yes, Teloz's Cloud-Based Contact Center service can integrate with other systems like CRM, help desk, and workforce management tools, to provide a more comprehensive solution to manage customer interactions.

Teloz's Cloud-Based Contact Center service can be used by businesses of any size, from small businesses to large enterprises, across various industries like healthcare, finance, retail, and more.

Teloz's Cloud-Based Contact Center service uses various security measures like encryption, firewalls, and access controls to ensure the security and privacy of customer data. Additionally, the platform is compliant with various industry standards like PCI DSS, HIPAA, and GDPR to provide a secure environment for businesses to manage their customer interactions.