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Use Sentiment Analysis To Listen to the Voice Of Customers

Our sentiment analysis tool lets you take the pulse of your customer base and understand their true feelings. It is vital information for delivering personalized service and reducing customer complaints. With Teloz, you’ll always be one step ahead of your competition with Sentiment Analysis for Customer.

Sentiment Analysis

Teloz Call Center Software with Leading CRM Integrations

Utilize social media to get a sense of what customers think

With the customer care platform Teloz, you can monitor your client’s feedback on social sites like Facebook, Instagram, and Twitter. Doing ‘so can prevent escalations and guarantee your clients’ satisfaction. Providing help in real-time, you may swiftly address any problems before affecting the public’s perception with Sentiment Analysis for Customer.

Sentiment Analysis

Teloz Understands the customer's mood

The most recent advancement in customer service technology is Teloz. It analyzes customer interactions and highlights their present emotional condition to offer the best service consistently with Sentiment Analysis for Customer. Any organization that wishes to offer exceptional customer service should use Teloz.

Teloz Understand text expression

The ideal way to learn how clients view your customer service desk is by using the Teloz understand text expression tool with Sentiment Analysis for Customer.. Analyzing their text expressions, you can see how clients feel about your service. You can ensure your consumers are satisfied by using understand text expression.

Sentiment Analysis
Sentiment Analysis

Heat map feature with Teloz

The heat map feature examines several variables. This facilitates quicker ticket resolution by enabling agents to prioritize tickets and concentrate on the most important ones. To visually highlight urgent issues, the heat index assigns a distinctive color code to tickets that are crucial. You can be sure that your support tickets are being handled successfully and efficiently with Teloz with Sentiment Analysis for Customer.

Teloz - Boost the productivity of your customer support

Single view management

Single View Management is the answer if you seek a customer management solution. Customers may feel confident that their contacts are being handled successfully and efficiently thanks to this potent tool, which provides agents with the knowledge they need to offer the best possible service.

Skilled software

This software is the ideal application for customer service representatives. It offers day-to-day product information so they can easily and swiftly respond to consumer inquiries. As a result, your personnel will be able to deliver superior customer service and raise customer satisfaction levels with this software with Sentiment Analysis for Customer.

Set rules

Set up business rules that will react to the passage of time or the happening of an event. It allows you to concentrate on more crucial issues while Set Rules handles the other details. You won't ever have to be concerned about skipping a beat. You may customize it to meet your unique needs because it is adjustable, whether you want to send out reminders or act on expired tickets.

About Teloz

Your organizations can track call performance and volume with Teloz, divert calls to the suitable operators, and gauge customer satisfaction. Teloz is, moreover, a cost-effective choice. Your business won't ever again miss a customer call, thanks to this helpful tool. You may quickly route calls to the proper agent using its user-friendly interface.

Take your Customer Experience to the Next level with

Teloz Customer Engagement Platform

Frequently Asked Questions

Sentiment analysis for customer service is the process of using natural language processing and machine learning to analyze customer feedback and determine the sentiment, or emotional tone, of the feedback. This feedback can come from a variety of sources, such as social media, email, chat, or phone calls.

Teloz offers a sentiment analysis tool that uses natural language processing to analyze customer feedback and determine the sentiment. The tool integrates with Teloz's Unified Agent Desktop, enabling agents to view the sentiment of customer feedback in real-time, and take appropriate actions to address customer issues.

Sentiment analysis for customer service helps businesses by providing insight into how customers feel about their products or services. By analyzing customer feedback, businesses can identify areas where they are excelling and areas where they need to improve. This information can be used to make data-driven decisions and improve the customer experience.

Teloz's sentiment analysis tool is considered the best because of its accuracy, speed, and integration with Teloz's Unified Agent Desktop. The tool uses machine learning to improve its accuracy over time, enabling it to quickly and accurately analyze customer feedback. The integration with Teloz's Unified Agent Desktop provides agents with real-time insights into customer sentiment, enabling them to take appropriate actions to address customer issues and improve the customer experience.

Yes, Teloz's sentiment analysis tool is customizable. The tool can be configured to analyze customer feedback in different languages, and the sentiment model can be customized to reflect the unique language and tone of the business. Additionally, Teloz provides reporting and analytics, enabling businesses to track sentiment over time and identify areas for improvement.