Call Center Management Software
Dramatically improve call quality and customer satisfaction. Route calls intelligently to the best available agent. Advanced Voice features for a better customer experience. Easy-to-use interface for managing your call center.
Teloz Call Center Software with Leading CRM Integrations
Teloz is the best Personalized Experience with Customizable IVR
Make sure your Voice menu and options are in line with your branding. Optimize your IVR system for a seamless customer journey. Ensure that customers reach the suitable agents every time. Improve better customer service with this facility.
Provide faster Voice response with Automated Directing of Calls
Achieve higher first contact resolution (FCR) rates. Reduce chances of human error. Direct customers to the correct algorithms. Select different options of routing which will avoid confusion amongst the customers using it for the first time or be it for many times.
Use the Auto Dialer Efficiently with teloz
Improve your Voice connection rate with an autodialer. Increasing efficiency with predictive dialing. Speed up the process with parallel predictive dialing. Make more sales calls by using a preview dialer. In this way, Auto Dialer can improve the productivity of your company to a large extent.
Provide A Wonderful Experience With Teloz CRM Integration
CRM integration is easy and hassle-free. First, choose from a wide range of CRMs that we integrate with. Then, get real-time updates on customer interactions right within your CRM. With this Voice system, you can easily do all your important work on the phone smoothly.
teloz Number Masking
With this Voice attribute, you can easily avoid issues created when they see the number and try to avoid talking. In this facility, the call receiver won’t be able to see the number of the sender by which he is calling. This is very important to have adequate privacy.
Call Center Management Software Features
Have One Common View of Customer Data
Access all customer information on a single screen. Improve agent efficiency and customer service. Eliminate the need to toggle between different screens. Unified Agent Desktop is customizable and easy to use. In this way, you would easily be able to avoid confusion.
Have Proper Call Back Management
Improve customer satisfaction by delivering automated, personalized follow-ups, Reduce missed opportunities, and improve first contact resolution rates. Increase customer engagement with convenient callback scheduling. Keep your agents focused on more essential tasks with automated callbacks.
Ease out the Agent's Work With Click To Call
Agents can make more calls with less time manually dialing customer phone numbers. Customers will be connected to agents faster, without any delay or dropped calls. You can integrate the Click-to-Dial feature with your marketing campaigns to boost the response rate and overall effectiveness.
Unite & Support Customers
Improve customer satisfaction with fast and easy access to help. Reduce abandoned calls and increase first-call resolution rates. Increase agent productivity by allowing them to work collaboratively. Supervisors can manage and monitor agents in real-time for better performance.
Some other Important Features
Flexibility With Mobile Agent Capabilities
Keep your agents productive and connected, no matter where they are. Enable home-working and flexible hours for your agents. Improve customer satisfaction with timely responses. Get all the features necessary for the growth of your company.
Data Centers
730 series gives your business a professional mobile caller feel. Improved customer experience with high priority. More customers are contacting you due to the unique number. Easier for customers to remember your number. This will enable you to establish a good recall value.
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Teloz Voice for Robust Monitoring and Reporting Capabilities
Have Data Driven Actionables With Campaigns
Get actionable insights into your call center campaigns with real-time dashboards. Monitor agent performance and customer interactions. Take quick, informed action based on consolidated data. Increase the efficiency and effectiveness of your call center operations.
Do a Careful Study of the Operational Outcome
Get reports on agent productivity, efficiency, and effectiveness. Analyze call center performance through metrics such as abandon rate, talk time, after-contact work time, etc. Generate customized reports as per your specific needs. Access real-time data to make timely decisions and improve customer experience.
Management of your Workforce
With our services, you can easily manage your workforce. Carefully assign agents to multiple campaigns. You can switch agents between movements without any hassles. It is highly dynamic to call management. Hence this will increase the efficiency of your employees.
Keep A watch on Call Quality
Get enhanced flexibility and control during live calls. This will also help you to do a careful analysis of your work. This will help you to make a detailed study of the workforce. Also, you can make critical decisions for the company quickly.
Have A Good Quality Assurance With Call Scoring
Improve customer experience and satisfaction. Increase agent productivity. Gain valuable insights into customer service performance. Gradually this will prove very beneficial for your business in the long term. In addition, this will lead to good customer retention.
See what our customer have to say about Teloz
Teloz is a good voice call center service provider Teloz have always metrics the track key performance indicators, such as call abandonment rates, average handling times, and customer satisfaction ratings. These metrics have help me to identify the areas for improvement and ensure that the service is meeting your needs and expectations.
The technology used in teloz for the voice call center service is up-to-date, reliable, and user-friendly. The service should be able to integrate well with my existing communication systems and offer additional features, such as IVR (Interactive Voice Response), call recording, and analytics.
The voice feature by Teloz is an innovative solution that can help businesses take their customer service to the next level. Its intuitive interface allows customers to connect with your team quickly and easily. It also provides a seamless experience, with features like automated responses and personalized greetings. With Voice by Teloz, you can provide your customers with a superior customer service experience that will keep them returning for more.
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Frequently Asked Questions
Teloz’s software enhances call quality through intelligent call routing, advanced voice features, and real-time monitoring. It routes calls to the best available agent and provides tools for quality assurance, ensuring a better customer experience and higher satisfaction.
Teloz’s CRM integration provides seamless access to customer data, real-time updates, and a unified view of interactions. This integration improves agent efficiency by consolidating information and streamlining call management directly within the CRM system.
The auto-dialer feature improves productivity by automating the dialing process with predictive and parallel dialing. It allows agents to handle more calls efficiently and increase connection rates, enhancing overall sales performance and operational efficiency.
Number masking hides the caller’s phone number from the recipient, protecting privacy and avoiding call rejection. This feature is crucial for maintaining confidentiality and ensuring that calls are not ignored due to visible phone numbers.
Teloz’s software offers mobile agent capabilities, enabling agents to work from anywhere and maintain productivity. It supports flexible work hours and home-working arrangements, ensuring agents can respond to customer needs promptly regardless of their location.
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Teloz LTD
- +1 914-451-3161
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
