Using an automatic call distributor system will always help you to be guaranteed that your every call will be handled by the most qualified agent for the customer's needs. As a result, you may create the ideal solution for your company by choosing Teloz.
Quick resolution of issues is possible with your company team's immediate reaction to priority calls. To ensure that all of your customers have a tailored customer experience, Teloz Call Center automatic call distribution, move high-value consumers to the most qualified agents.
Our computerized call routing system is the ideal response. Improve your first call resolution rate and save time and money by promptly answering calls and moving them to the most qualified agent. With the help of our system, inquiries are responded.
Effective call routing enables you to seamlessly transfer calls from one campaign to another while keeping the context intact. Even if a caller is in the incorrect campaign, your agents can rapidly transfer them to the appropriate department.
A crucial tool is called monitoring and reporting. Based on past and current customer data, it enables managers to acquire insight into the effectiveness of campaigns and make adjustments.
Our incoming calls routing software automatically put callers on hold during periods of high call volume and inform them of their location in the queue, the anticipated wait time till the next available agent.
DNIS (Dialed number identification service) is ideal if you're seeking a technique to communicate with your customers across several locations.
