Speed up problem solving by allowing customers to communicate with agents via contact center video call. Build trust with customers by enabling them to see and talk to the agent they’re communicating with contact center video call.
Teloz's Contact Center Video Call Services is a platform that allows companies to conduct video calls with their customers through a web browser, without requiring the installation of any additional software or plugins.
Yes, Teloz's Contact Center Video Call Services can be easily integrated with other systems, such as CRM software, ticketing systems, and other communication channels like chat, email, and phone.
Some key features of Teloz's Contact Center Video Call Services include video conferencing, screen sharing, co-browsing, real-time messaging, call recording, and analytics. These features are designed to enhance the customer experience and improve agent efficiency.
Yes, Teloz's Contact Center Video Call Services is highly secure and complies with industry standards such as GDPR and PCI-DSS. The platform uses end-to-end encryption and has multiple layers of security to protect customer data and ensure privacy.
Teloz's Contact Center Video Call Services helps businesses by enabling them to provide personalized and efficient customer support through video calls. This not only improves customer satisfaction but also saves time and resources for the business. Additionally, the platform provides valuable insights and analytics that can help businesses optimize their customer service operations.