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Manualize your contact center video call

Speed up problem solving by allowing customers to communicate with agents via contact center video call. Build trust with customers by enabling them to see and talk to the agent they’re communicating with contact center video call.

contact center video call

Teloz Call Center Software with Leading CRM Integrations

Reasons to use Video Contact Center

You can now work from home and extend the work-from-home policy to the end of 2021. Hybrid setup is becoming a reality post-pandemic, where people will work from home and come into the office for meetings or phone calls. Remote is no longer a fad but has become the new Normal. Physical meetings are more efficient for communication than voice, chat, email, and bots with contact center video calls.
contact center video call

Various Methods to use Teloz's video contact center help to boost digital sales and customer service

Higher efficiency & Quality Monitoring

Get live quality monitoring of your video chats. Study how well your agents are performing to enhance their efficiency. Recognize and troubleshoot any issues with calls in minutes. Enhance customer satisfaction with better quality service. This will all lead to better efficiency of the company.

Conduct virtual meetings

Minimize time and money spent on travel for in-person meetings. Remove the need to schedule multiple meeting times to accommodate everyone's schedule. Instead, have more relaxed, productive, and engaging conversations with customers. Contact center video call from not needed travel.

Gain customer's confidence by manualizing the contact center

Address customer anxiety during pandemic times. Reduce customer service costs with the video contact center. Enhance customer satisfaction with video contact centers. This will lead to better productivity in the company.

Boost first-call resolutions and NPS.

Have higher first-call resolution. Lessen the time to address customer issues. Real-time exchange of additional information. Contact center video call, you can ensure that there is no confusion regarding the sale of data.

Teloz - your perfect choice for benefits of video Contact Center

Live Monitoring

Enhance customer service quality and agent efficiency. Live Monitoring of video calls for continuous development. In-depth reporting on customer service.

Video Chat Ticketing

Higher efficiency by communicating with customers through video chat. Easy customer support time and costs with video chat. Get an overview of all customer requests.

Screen Sharing

Screen Sharing and Co-browsing enable real-time exchange of information between agents and customers for better customer support for all the leading company's.

Easy Video Calls

There is no need to install any software or app. Supports browsers on both PC and Mac with enhanced crystal clear video and audio Quality. This makes work very easy.

Teloz for Video Contact Center

Trusted by brands worldwide

Teloz offers omnichannel customer engagement for a seamless customer experience. You can increase customerlifetime value with powerful retention marketing. We have a presence across major countries worldwide with contact center video calls.
Contact Center Video Calls

Better video platform potential

Teloz has video capabilities that work on low bandwidths. Has a Video KYC solution that the best brands are using. Can handle media flawlessly. This will help you to use media in a much better way with video calls.

Enterprise-grade encryption

It provides enhancement. You with robust functionality and attributes. Continual development and also offers conformity with global standards. This is very important for all companies and must be addressed.
contact center video call
Contact Center Video Calls

Customer engagement space

Provide delightful customer experiences across channels. Boost sales and conversion rates with powerful engagement strategies. Automate customer service and support processes for better efficiency. Gather all the payments quickly and effectively through combined collections solutions.

High-Quality Video Monitoring & reporting

Real-time tracking of agent performance. Customizable dashboards for campaign-level metrics. Score agents on relevant parameters. This will help the company to be more productive at work with a contact center.
contact center video call
Contact Center Video Calls

Pay only how much you use

Reduce CAPEX costs. Scale in a cost-effective way with no long-term commitment. In this way, you can avoid paying extra charges, and you have to pay only for the services you have used with center video call center agents.

Teloz's contact center video call features

Video Conferencing

Add notes and disposition.

Video Call Scheduling

Quality Monitoring

Video Enabled Ticketing

Video Chat Recording

CRM on video chat

Enterprise-grade Security

Frequently Asked Questions

Teloz's Contact Center Video Call Services is a platform that allows companies to conduct video calls with their customers through a web browser, without requiring the installation of any additional software or plugins.

Yes, Teloz's Contact Center Video Call Services can be easily integrated with other systems, such as CRM software, ticketing systems, and other communication channels like chat, email, and phone.

Some key features of Teloz's Contact Center Video Call Services include video conferencing, screen sharing, co-browsing, real-time messaging, call recording, and analytics. These features are designed to enhance the customer experience and improve agent efficiency.

Yes, Teloz's Contact Center Video Call Services is highly secure and complies with industry standards such as GDPR and PCI-DSS. The platform uses end-to-end encryption and has multiple layers of security to protect customer data and ensure privacy.

Teloz's Contact Center Video Call Services helps businesses by enabling them to provide personalized and efficient customer support through video calls. This not only improves customer satisfaction but also saves time and resources for the business. Additionally, the platform provides valuable insights and analytics that can help businesses optimize their customer service operations.