How quickly do you report incidents?

We post an initial incident notice within 5 minutes of detecting an issue that affects customers. Updates follow every 15–30 minutes until the incident is resolved.

What do the severity levels mean?

Minor means some customers may notice degraded performance. Moderate means a meaningful portion of traffic is affected. Major means a service is fully unavailable. Critical means multiple core services are down simultaneously.

Can I get notified automatically when an incident opens?

Yes — use the Subscribe section on this page to sign up for email alerts. You can also connect via Slack or register a webhook endpoint to receive JSON payloads directly in your own systems.

What is your uptime SLA?

Teloz guarantees 99.99% monthly uptime for voice calls and the REST API under our Enterprise plans, and 99.9% for Growth plans. Uptime is calculated excluding scheduled maintenance windows which are announced 72 hours in advance.

Where do I report an issue not shown here?

Contact our US-based support team via live chat or email at support@teloz.com. If you believe you're experiencing an unreported incident, our on-call engineers are available 24/7.

Resources/Status

All Systems Operational

Teloz is fully operational

No active incidents. Every service is running within normal parameters.

99.99%

API Uptime

99.98%

Voice Uptime

Active Incidents

42ms

Avg Response

Last checked: Jun 17, 2026, 12:11 PM UTC

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Services

Live service health

Real-time status and latency across every Teloz component.

Core Services

ServiceStatusLatency30d Uptime

Voice CallsOutbound & inbound PSTN calling

Operational

42ms

99.98%

SMS / MMSTwo-way messaging on all numbers

Operational

38ms

99.97%

REST APIapi.teloz.com — all endpoints

Operational

55ms

99.99%

WebhooksEvent delivery to customer endpoints

Operational

61ms

99.99%

Platform

ServiceStatusLatency30d Uptime

DashboardAdmin portal and agent desktop

Operational

71ms

99.96%

AI FeaturesTranscription, sentiment & agent assist

Operational

88ms

99.95%

SIP / WebRTCSIP trunking and browser calls

Operational

29ms

99.98%

AuthenticationSSO, OAuth, and API key validation

Operational

18ms

99.99%

History

90-day uptime history

Each bar is one day. Green = fully operational, amber = degraded performance, red = outage. Uptime figures align with ITU-T network reliability standards for carrier-grade services.

Voice Calls

99.98%/ 90 days

90 days agoToday

REST API

99.99%/ 90 days

90 days agoToday

SMS / MMS

99.97%/ 90 days

90 days agoToday

Webhooks

99.99%/ 90 days

90 days agoToday

Dashboard

99.96%/ 90 days

90 days agoToday

AI Features

99.95%/ 90 days

90 days agoToday

Operational

Degraded

Outage

Incident History

Past incidents

Full record of every incident, timeline, and resolution. Click any row to expand. You can also query incident data programmatically via our REST API.

Status FAQs

The short answers.

Everything you need to know about Teloz service health.

This page reflects real-time status. The hero banner at the top shows the overall system state. Each service card shows its individual status and current latency. The page auto-refreshes every 60 seconds.

99.99% uptime. US-based support around the clock.

Teloz is built on redundant infrastructure across multiple US regions. Our on-call engineers respond to incidents 24/7 — no outsourced queues.

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99.99% uptime SLAMulti-region redundancy24/7 on-call engineersIncident updates in < 5 min

Teloz is fully operational

Live service health

Core Services

Platform

90-day uptime history

Past incidents

Never be caught off guard

Email

Slack

Webhook

Email alerts

The short answers.

Where can I see the current system status?

How quickly do you report incidents?

What do the severity levels mean?

Can I get notified automatically when an incident opens?

What is your uptime SLA?

Where do I report an issue not shown here?

99.99% uptime. US-based support around the clock.