One inbox for every customer on every channel.
Voice, SMS, WhatsApp, Instagram DM, Facebook Messenger, and web chat —” routed to your retail support team with order context from Shopify, BigCommerce, or Magento attached.
All channels
12 NEWWhere's order #28471?
Hi Mia! Shipped via UPS, ETA Wed. Tracking attached.
From cart to doorstep — every touch on autopilot
Six commerce-ready capabilities that turn drop-offs into conversions and reduce support volume.
Cart abandonment SMS
Recover up to 19% of abandoned carts with personalized two-way SMS.
Order updates by SMS
Confirmations, shipping, delivery, returns — branded sender ID. Aligned with Future of Commerce research on omnichannel shopping expectations.
Unified inbox: SMS + IG + WhatsApp
One unified inbox, conversation history, agent routing, AI suggestions.
Delivery exception alerts
Auto-call carriers when packages stall — built on Shopify webhooks and others.
Local & international DIDs
200+ countries, in-country compliance, sender ID per region.
AI product Q&A
Voice & SMS bots answer specs, sizing, and stock — 24/7.
5 touches. Zero "where is my order?" tickets.
Pre-built commerce flows on the channels customers actually read, aligned with Future of Commerce research on omnichannel shopping expectations.
Order confirmed
SMSSMS · 12 sec after checkout
Hey Aisha! Order #21048 confirmed — $124.50. We'll text shipping updates.
Order shipped
WhatsAppWhatsApp · same-day
📦 Your package is on the way. Arriving Tue, Mar 19. Tap to track live.
Out for delivery
SMSSMS · day-of
Driver Marco is 3 stops away (~22 min). Need to reschedule? Reply R.
Review request
EmailEmail + SMS · day +2
Loving the new sneakers? ⭐ Tap to rate — 30 seconds, makes our day!
Returns & exchanges
WhatsAppWhatsApp · self-serve
Need a different size? Reply SWAP and we'll start the exchange in chat.
Scale 10× on Black Friday — without breaking your support team
Auto-burst capacity, AI deflection, and channel switching ensure every customer gets answered fast — even when volume goes vertical. Manage all conversations through our unified inbox for complete visibility across every channel.
Retail and e-commerce teams across the US trust Teloz.
From single stores to nationwide chains, every customer call handled with care.
“We answered every DM on Instagram within minutes during Cyber Week because it routed to the same queue as calls.”
“Cart-abandon recovery on WhatsApp brought 23% more conversions than email last quarter — same templates, smarter delivery.”
“Order pop-ups in the agent screen mean returns get handled in one call instead of three. Our CSAT moved 11 points.”
“10DLC and WhatsApp templates were the part we dreaded. Teloz registered us in days and now everything just delivers.”
The short answers.
Everything retail teams ask before going live.
One inbox. Every channel. Every customer.
Plug Teloz into Shopify, BigCommerce, or Magento today and start answering customers where they actually message you.