An AI Cloud Contact Center
Built for US Support Teams
Voice, SMS, chat, WhatsApp, email, and social —” routed by NLP and machine learning, reported in real time, managed in one dashboard.
Four stacks, collapsed into one dashboard.
Omnichannel queues
Voice, business SMS, WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, web chat, and email route into a single queue. Agents answer from one workspace.
AI routing with NLP
Incoming calls and messages are classified by intent using natural language processing, then matched to the right skill group using machine learning — not a static menu tree.
Real-time dashboards
Supervisors see call volume, queue depth, average handle time, first-contact resolution, and CSAT as they move. Problems get fixed during the call, not the next morning.
Microsoft Teams as the phone
Agents and back-office staff talk inside Teams with a full PBX underneath — extensions, transfers, IVR, recording.
Seven tools, or one?
A typical stitched setup needs seven vendors. According to Gartner's CCaaS definition, a true cloud contact center consolidates those layers. Teloz delivers them as one platform with one bill and one support team — based in the US.
- Carrier
- PBX
- Helpdesk
- Chat widget
- WhatsApp gateway
- BI tool
- Integration layer
- One platform
- One bill
- One US-based support team
- One deployment
- One SLA
- One security review
- One roadmap
One customer. Three touchpoints. Zero “can you repeat your account number?”
That's the difference between an omnichannel label and an actual omnichannel contact center.
Customer in Miami sends a product question.
Teloz classifies intent (pre-sales) and tags the thread.
Same customer calls the 800 number — drops off, no agent free.
Next available agent sees all three touchpoints — one record.
Fix it during the call. Not next morning.
Supervisors in Teloz don't wait for next-day reports. Live wallboards show queue depth by channel, service level by skill, and agent state in real time — powered by intelligent call routing that surfaces the right data at the right moment.
Contact centers across the US run on Teloz.
From startup support teams to enterprise operations, Teloz handles every queue.
“We moved three tools into Teloz. Our supervisors stopped flipping tabs and started fixing things on the floor.”
“Skills-based routing finally does what the old platform promised. Our Spanish queue is answered in under twenty seconds.”
“AI scoring reviews every single call, not 5%. Our coaching conversations are grounded in real data now.”
“The predictive dialer pushed our connect rate from 14% to 32% in a month. Reps finally spend their day talking.”
The short answers.
Deeper dives on /pricing and in a 12-minute live demo.
Route every call. Coach every agent.
Stand up a full cloud contact center — omnichannel queues, AI scoring, supervisor tools — before your next shift starts.