Listen, whisper, or barge — from any browser.
A three-way supervisor toolset for live contact center coaching. Works on desktop, mobile, and the webphone, with full audit logs.
Three modes of supervisor presence.
From silent observation to live intervention — escalating only when the call needs it. Every action is permissioned, logged, and exportable.
See it in your dashboardSilent listen
A supervisor joins a live call without the customer or agent hearing. Used for QA spot checks, trainee ride-alongs, and escalation review. Every session is logged in call records with who, when, and on which call.
Whisper to the agent
The supervisor speaks directly to the agent — the customer never hears the whisper. Perfect for live coaching new hires through a tough call or feeding pricing authority to a rep mid-deal.
Barge into the call
When the situation calls for it, the supervisor drops into a three-way voice bridge — the customer, the agent, and the supervisor all hear each other. Used for retention saves, complaint handoffs, and compliance-sensitive moments — always within FCC call recording rules.
Permissions and audit
Role-based permissions restrict listen, whisper, and barge to specific supervisors, queues, or shifts. Every action writes to an immutable audit trail that exports to SIEM systems on request.
Built for remote teams
When agents work from home, ride-alongs disappear. Teloz's supervisor toolset restores them — a senior agent listens, whispers, or barges from their kitchen table the same as they would on a floor. Pair it with AI agent assist for a fully coached remote workforce.
See the floor. In real time.
Queues, agents, service level, and longest hold — all on one screen, refreshing every second. Every metric displayed aligns with FCC call recording rules to keep your contact center compliant by default.
Three modes. One click each.
Pick the right level of involvement — silent observation, private coaching, or full three-way takeover — without interrupting the caller's experience. Each mode pairs with AI agent assist to give supervisors and agents a complete coaching loop.
Listen mode
A supervisor drops into a live call and hears both sides — but neither the customer nor the agent knows they're there. Perfect for QA spot checks, new-hire ride-alongs, and dispute review.
- QA spot-check sampling across queues
- Trainee onboarding (silent ride-along)
- Escalation review without disrupting the call
Call monitoring US supervisors rely on every shift.
From QA reviews to live coaching, managers stay close without hovering.
“New-hire ramp time dropped by a couple of weeks once we restored whisper coaching for our remote team.”
“Three barges last quarter saved six-figure accounts. The supervisor was on the bridge in under five seconds.”
“Audit logs export straight to our SIEM. Compliance reviews used to take days; now they take minutes.”
“Our team works from five states. Whisper coaching means a senior agent is one click away — no matter where anyone's sitting.”
The short answers.
Everything supervisors ask before turning on monitoring.
Restore the floor. From anywhere.
Listen, whisper, or barge — three clicks of supervisor presence with full audit on every action.