Resources/Contact

Talk to a Human

We'd love to hear from you

Q: How quickly will I get a response after submitting the form?

Our US-based team responds to every form submission within one business day — typically within a few hours. You'll receive a personal reply from the right specialist, not a canned auto-response.

Q: What's the fastest way to get help with a technical issue?

For urgent technical issues, use our live chat directly in your Teloz dashboard — average response time is under 2 minutes. For less time-sensitive issues, email info@teloz.com or use the contact form above.

Q: Can I request a live demo of Teloz?

Absolutely. Select 'Sales & Pricing' as the reason in the contact form and mention you'd like a demo. One of our account executives will schedule a personalized walkthrough at a time that works for you.

Q: Do you have phone support?

Yes — our US-based team takes calls Monday through Friday, 8 AM to 8 PM Eastern. Enterprise plan customers also have access to a dedicated customer success manager and a private Slack channel.

Q: What information should I include for a technical support request?

The more detail the better: your account ID, the affected phone number or API key (last 4 characters only), the error message or HTTP status code you're seeing, steps to reproduce, and the approximate time the issue started.

Q: I'm interested in a partnership — who should I contact?

Select 'Partnership' in the contact form, or email info@teloz.com directly. Our partnership team evaluates reseller, referral, and technology integration opportunities and will respond within two business days.

Sales questions, technical support, partnerships — our US-based team responds fast, every time. No bots, no outsourced queues.

Send a Message

Get in touch

Fill out the form and the right team member will reach back within one business day.

What happens next?

We review your message and route it to the right specialist.

You receive a personal reply — not a template — within one business day.

If needed, we schedule a live demo or support call at your convenience.

Prefer direct contact?

Emailinfo@teloz.com

Phone+1 (914) 451-3161

Every reply comes from a real US-based team member — no chatbots, no offshore queues, no canned responses.

Support Channels

Choose how you'd like to connect.

Every channel routes to a real US-based team member — no bots, no outsourced queues, no canned templates. Pick whichever fits the question you have right now. Our support standards align with ITU-T quality benchmarks for telecommunications service.

This week's response times

Chat

1m 47s

3h 12m

Phone

0m 38s

Live Chat

Connect with a US-based support agent through live chat in your dashboard.

< 2 min response

Email Support

Send a detailed message and a specialist replies with a thorough, personalized response.

Reply within 4 hours

Call Us

Speak directly with a US-based engineer via our FCC-regulated network — no phone trees.

Mon–Fri 8AM–8PM ET

Dedicated Support

Enterprise plans include a named CSM and a private Slack channel with response SLAs.

Enterprise plans

Our Locations

A US-based team, coast to coast

Three offices, one mission — fast, human support for every Teloz customer, regardless of where you're located. Learn more about our business phone system built to serve teams across all US time zones.

Headquarters

New York, NY

350 Fifth Avenue, Suite 4100

Mon–Fri, 8AM–8PM ET

Sales, Partnerships & Executive

View on map

Engineering Hub

Austin, TX

100 Congress Avenue, Suite 2000

Mon–Fri, 8AM–6PM CT

Product, Engineering & API

View on map

West Coast Office

San Francisco, CA

535 Mission Street, Floor 14

Mon–Fri, 8AM–6PM PT

Enterprise & Customer Success

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100% US-Based Team

Every support rep, engineer, and account manager is based in the United States.

24/7 On-Call Coverage

Critical incidents are handled around the clock by our on-call engineering rotation.

99.999% Uptime SLA

Carrier-grade network with automated failover, multi-route redundancy, and SLA-backed financial remedy.

Contact FAQs

The short answers.

Common questions about reaching our team and getting support.

Our US-based team responds to every form submission within one business day — typically within a few hours. You'll receive a personal reply from the right specialist, not a canned auto-response.

For urgent technical issues, use our live chat directly in your Teloz dashboard — average response time is under 2 minutes. For less time-sensitive issues, email info@teloz.com or use the contact form above.

Absolutely. Select 'Sales & Pricing' as the reason in the contact form and mention you'd like a demo. One of our account executives will schedule a personalized walkthrough at a time that works for you.

Yes — our US-based team takes calls Monday through Friday, 8 AM to 8 PM Eastern. Enterprise plan customers also have access to a dedicated customer success manager and a private Slack channel.

The more detail the better: your account ID, the affected phone number or API key (last 4 characters only), the error message or HTTP status code you're seeing, steps to reproduce, and the approximate time the issue started.

Select 'Partnership' in the contact form, or email info@teloz.com directly. Our partnership team evaluates reseller, referral, and technology integration opportunities and will respond within two business days.

Real people. Real answers. Every time.

From sales questions to API debugging — our US-based team is ready to help. No bots, no outsourced queues, no hold music.

Start Free Trial Pricing

< 2 min live chat responsePersonal replies within 1 business dayUS-based engineers on-call 24/7Dedicated CSM for Enterprise plans