Call recording that's searchable, not just stored.
Automatic or on-demand, encrypted, and transcribed by NLP — so you search a week of calls by keyword instead of scrubbing audio.
Built for compliance, designed for search
Audio + transcripts + metadata, encrypted and policy-driven from the moment the call ends.
What's recorded and where
Inbound, outbound, internal, and conference calls. Whisper and barge audio is stored with the call it belongs to. Metadata includes timestamps, agent, queue data, customer ID, outcome, and disposition tags.
Encryption, retention, and compliance
Retention attaches to call type and skill — sales calls 90 days, compliance 7 years, medical per regulatory requirements. Deletion is automatic at the end of the window unless a legal hold is on the call.
AI transcription and keyword search
Every recording is transcribed by AI NLP and diarized by speaker. Transcripts are searchable across the whole organization with role-based permissions — compliance, QA, and marketing search the same corpus.
Legal holds and eDiscovery
Holds freeze specific calls from the normal retention clock. Held calls sit in a tamper-evident bucket with chain-of-custody log. Exports come in standards-compliant formats — audio, text, and metadata for counsel.
Storage and access
US data centers, AES-256 encryption at rest, TLS in transit. Every retrieval is written to an audit log. PCI workflows pause around card capture — card numbers are never recorded.
The full recording lifecycle.
Capture, encrypt, search, retain — all on the same Teloz platform.
Every leg of every call
Inbound, outbound, transfers, and conferences — captured at the carrier with start-of-call announcements where required.
AES-256 at rest. TLS in flight.
Stored in US datacenters with per-tenant keys meeting NIST cryptographic standards. 24/7 NOC monitoring. Automated failover across multi-carrier routes.
Find the call in seconds
Filter by agent, queue, sentiment, keyword, or DNIS. Stream, download, or share via signed link.
Policies that match your industry
30-day, 90-day, 1-year, 7-year — set per queue. Auto-purge runs nightly with audit log.
Recordings your legal team will sign off on.
Built-in announcements, redaction, retention, and audit log — all part of the cloud contact center, no add-ons required.
Full A-level attestation on US/CA traffic.
Around-the-clock network operations monitoring.
Auto-pause recording on card capture.
Beep tone & disclosure announcements.
Auto-redact sensitive data in transcripts.
US-based carrier listed.
Call recording US teams use to stay protected.
From compliance audits to coaching sessions, every recording where you need it.
“Compliance used to ask for a random 2% sample. Now we search the whole corpus — it's been faster and more defensible.”
“A litigation hold used to mean a week of engineering tickets. Now it's a saved query, a button, and an export package counsel can read.”
“Pause/resume around card capture removed the biggest risk in our payment workflow. Auditors signed off in one review.”
“QA stopped scrubbing audio. They paste a transcript clip into the agenda and the call is right there with the timestamp.”
The short answers.
Everything teams ask before enabling call recording.
Recordings worth searching.
Encrypted, transcribed, redacted, and ready for QA, compliance, and counsel.