A contact center your support team actually enjoys.
Omnichannel inbox, skills-based routing, live coaching, Zendesk and Freshdesk CTI, and AI-powered sentiment escalation —” so first-contact resolution goes up and burnout goes down.
Everything your support team needs in one queue
Six pillars that lift first-contact resolution and protect agents from burnout.
One inbox for every channel
Voice, chat, SMS, WhatsApp, and Instagram all in one unified inbox, scored for priority.
Skills-based routing
Billing → billing-trained agents. Spanish → bilingual queue. Built on visual routing logic, not code.
AI Agent Assist
Surfaces the right knowledge article during the call — keeping agents ahead of the latest customer service trends. Transcripts auto-log to the ticket.
Supervisor coaching for WFH
Silent listen, whisper, and barge over the internet — same coaching, anywhere. Pair it with visual call routing to keep queues balanced.
Burnout-aware metrics
Wrap time, hold ratios, occupancy, sentiment trend — alongside CSAT scoring.
Smart deflection
Long queue? Offer a callback, an SMS, or a chat-bot handoff — without losing position.
The right specialist, the first time
A billing question routes to billing-trained agents. A Spanish-language call routes to a bilingual queue. A sentiment-flagged call jumps to a senior specialist. Rules are visual, not code — aligned with customer service trends that put the right agent in front of every customer.
Customers stop repeating themselves
AI Agent Assist surfaces the right knowledge article during the call. Transcripts auto-log to the ticket. Every interaction carries forward to the next agent — so customers don't start over. It pairs seamlessly with call routing to keep every queue balanced and every specialist reachable.
Support teams across the US resolve faster on Teloz.
From tier-1 triage to escalation, every ticket and call in one platform.
“We cut average handle time, lifted CSAT, and moved off two legacy tools. Teloz did in one platform what three were doing.”
“Sentiment-based escalation caught 12 churn risks last month before they tweeted at us. That alone paid for the platform.”
“Our agents stopped tab-switching between five apps. Tickets, calls, and DMs all live in one queue now.”
“Skills-based routing on Teloz is the first version that didn't take a six-week implementation. Built it visually in an afternoon.”
The short answers.
Everything support teams ask before going live.
One queue. Every channel. Every customer.
Plug Teloz into Zendesk or Freshdesk today and lift first-contact resolution while protecting your team.