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Omnichannel Automation for the Modern Business

Omnichannel automation routing automates the flow of customer conversations across all communication channels, including voice, chat, SMS, social media, and more. This delivers faster service delivery and a better customer experience.
Wholesale VoIP Providers

Teloz Call Center Software with Leading CRM Integrations

Omnichannel Automation From Interactions To communication

Keep all customer interactions in one place for better context and understanding. Auto-append new interactions to existing conversations for a more personalized experience. Eliminate the need for agents to juggle multiple conversations at once. Enable businesses to provide a more consistent, streamlined customer experience across channels.
Omnichannel Automation
Omnichannel Automation

Automated Intelligent Routing For Quicker Response with Teloz

Save time and resources by intelligently auto-routing incoming interactions from different omnichannel automation to the right agent. Routing rules include Skill Based, Least Recently Used routing, and more advanced capabilities like Preferred Agent routing, Dedicated Agent routing, or routing based on third-party or back-end systems inputs.

Elegant Workflows With Automation Rules

Automatically send notifications or emails in response to customer interaction. Let the system handle complex tasks so agents can focus on more critical customer interactions. Speed up processes with automated workflows. In this way, you can establish a personal connection with your customers.
Omnichannel Automation

Some Features About Teloz omnichannel automation Contact Center

Omnichannel Communication

Converse with customers on the channel of their preference. Automatically respond to customers in real-time. Keep track of all customer interactions in one place.

Customer Destination

Understand how the customer journey map can help improve customer experience. Identify and track customer touchpoints and requirements. Analyze channels of communication for better customer engagement.


Improve customer service with detailed interaction history. Eliminate the need for time-consuming and error-prone manual reporting. Schedule reports to be sent to you automatically.

Take your Customer Experience to the Next level with

Teloz Customer Engagement Platform

Frequently Asked Questions

Teloz's Omnichannel Automation service is a platform that enables companies to automate and manage customer interactions across multiple channels. It combines various communication channels like email, phone, social media, and chat, into one seamless interface for customer support agents to manage.

The benefits of using Teloz's Omnichannel Automation service include increased efficiency, reduced response time, and improved customer experience. By automating repetitive tasks and centralizing customer communication channels, the platform enables companies to provide faster and more efficient customer support. Additionally, the software's reporting tools enable companies to gain insights into customer behavior and make data-driven decisions.

Yes, Teloz's Omnichannel Automation service is customizable. The platform is designed to be flexible and can be tailored to meet the unique needs of each company. Companies can customize their automated responses, manage communication channels, and set up rules and workflows based on their requirements. This enables companies to provide personalized support to their customers and improve their overall experience.

Teloz's Omnichannel Automation service works by integrating with a company's existing customer support channels and automating customer interactions across these channels. The software uses artificial intelligence and machine learning to analyze customer data, identify patterns, and provide automated responses to customers. Agents can also manually intervene and respond to customers if necessary, but the system is designed to handle most inquiries automatically.

Teloz's Omnichannel Automation service is highly secure. The platform uses advanced encryption methods to protect customer data and prevent unauthorized access. Additionally, the software is designed to comply with a range of industry standards and regulations, such as GDPR and HIPAA, to ensure that companies can meet their legal and compliance obligations.