Unified Agent Desktop is a tool that provides a single interface for agents to manage multiple customer communication channels, such as email, phone, chat, and social media. It simplifies the agent's experience by providing all the necessary information and tools in one place, reducing the need to switch between different systems.
Teloz's Unified Agent Desktop simplifies the customer support experience by allowing agents to handle all customer interactions from one place, regardless of the channel. This reduces the need for customers to repeat their issues or information, as agents can easily access all previous interactions and information about the customer. The unified interface also enables agents to respond quickly and efficiently, improving the overall customer experience.
Teloz's Unified Agent Desktop offers several features, including a unified inbox, which consolidates all customer interactions in one place, a knowledge base integration that allows agents to access relevant information quickly, and a call management system that enables agents to make and receive calls directly from the interface. It also provides a range of collaboration and productivity tools to help agents work more efficiently.
Yes, Teloz's Unified Agent Desktop is designed to be user-friendly and easy to use. The interface is intuitive and customizable, enabling agents to personalize their workspace to suit their needs. Additionally, Teloz provides training and support to help agents get started and make the most of the tool.
Yes, Teloz's Unified Agent Desktop can be customized to meet specific business needs. The interface is highly customizable, allowing businesses to tailor the look and feel to match their branding. Additionally, Teloz provides a range of configuration options, such as custom fields and workflows, to meet unique business requirements.