Consumers can be reached by Mail, Phone, Social Networks, or Conversation. A single perspective of the consumer’s interaction path Connectivity with popular CRM and third-party programs is native. Improve efficiency by omnichannel call center software automating call center operations.
Omnichannel contact center solutions Provide your operators with all the tools they require to be more effective, such as an easy-to-use interface that allows them to work on one screen for all contacts across various channels, such as voice mail, mail chat messaging, or social platform update postings.
To assure a timely resolution, effectively route inbound contacts from different networks to the appropriate agent depending on the agent’s ability, burden, type of consumer, or urgency. Recommended Operator Routing, Committed Operator Routing, are all intelligent omnichannel call center software automation capabilities.
Your operators may seek omnichannel contact center solutions from their coworkers and supervisors, whereas contact center supervisors may need to communicate with one operator or their whole staff at once to make an introductory statement. In such circumstances, team communication abilities are essential for resolving user inquiries quickly and running effective operations.
Teloz’s omnichannel contact center solutions is compatible with various workforce management systems, CRM applications, and operating systems. It also enables custom integrations using APIs, allowing organizations to combine them with their in-house CRMs.
Improve customer relationships and grow your business faster by leveraging the power of communication. Engage with customers at each stage through their preferred channels for interaction, like text or social media messages--even when they're not buying anything!
Simplify your processes with sophisticated business rules in omnichannel contact center solutions to get more completed in less time. The omnichannel contact center solutions is a robust tool for automating rules based on event triggers, such as when an operator begins their shift.
With teloz's omnichannel contact center solutions, you can now have complete monitoring on one dashboard. Our omnichannel call center software allows for real-time tracking of calls, emails, and chats in addition to recording agent performance metrics.
CRM connection helps agents to get client information and respond to inquiries quickly which improve the consumer experience. Using broad integration capabilities, an omnichannel contact center solutions solution can allow your consumers to approach you via their preferred channel.
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Introduction In the competitive world …
An omnichannel contact center is a contact center that allows its customers to communicate with them via their preferred channel. These omnichannel call centers are strategized to enhance their customer experience by providing them comprehensive access to various available channels.
Ameyo Omnichannel contact center solution supports a variety of communication channels that include Email, Webchat, SMS, Mobile App, Social Media (Facebook, Twitter, Instagram), Social Messenger (Facebook Messenger, Twitter Messenger, Whatsapp)
Teloz omnichannel solutions for call center incorporate a wide variety of advanced routing capabilities such as Preferred Agent Routing , omnichannel contact center solutions, Dedicated Agent Routing, and Routing based on the inputs from a third-party system. With this, Teloz is also backed up with some basic routing algorithms such as Skill-Based Routing and Least Recently Used Routing.
Teloz Omni supports a number of detailed reports that include Conversation Summary Report, Interaction Summary Report, ACD Call Details Report, Call Details Report, omnichannel contact center solutions and Chat Details Report . These reports help supervisors and contact center managers to quantify various operational metrics.
Teloz Voice comprises all modern capabilities and features that smoothens the customer journey and maximizes customer satisfaction. The major highlights of the software are customizable IVR, automated routing, auto dialers- Predictive Dialer, Progressive Dialer, Preview Dialer, and Parallel Predictive Dialer, number masking capability, and CRM integration.
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