Contact Center Solutions

An Enterprise call center solution needs to be secure, robust & have disaster management or business continuity systems in place. Few important features are as below:
1 – ACD / smart routing capabilities
2 – Auto Dialer to increase call coverage
3 – Dynamic IVR – Flexible IVR prompts
4 – Deep Integration Capabilities for third party Enterprise Systems
5 – Call Center Logs-recording, notes, timestamps
6 – Single view of Customer
7 – Unified Agent Desktop
8 – Detailed Supervisor reports & Agent monitoring- Even remote
9 – Work From Home Ready Solutions
10 – Hot & Cold Redundancy

Effective inbound call routing, intelligent outbound dialers to determine the best time to call while skipping answering machines, unified desktop with all the customer data to help agents have meaningful conversations are some of the ways in which a call center solution can help improve the customer service process of an organization.

Financial institutions can benefit from Teloz’s Contact Center Service by improving customer satisfaction, increasing customer loyalty, reducing customer churn, and providing reliable and efficient support services with banking ai chatbot. This service can also help financial institutions improve their operational efficiency, reduce their costs, and increase their revenue.

There are a number of benefits of a call centre solution such as:
Automate your outbound calling with dialer software to reduce agent effort and increase call connects
Increase FCR by routing your incoming calls to the right agent based on pre-defined rules
Monitor agent performance with the help of live dashboards and call center reports
Improve customer satisfaction to ensure customer loyalty

Teloz’s Contact Centre Solution allows you to interact and serve your customers on an array of channels such as voice, email, WhatsApp, Facebook, Twitter, web-chat, in-app chat, to name a few.