Provide Optimal Performance in Your Contact Center
Make sure that you provide a superior customer experience with the help of your agents in terms of inbound and outbound performance.
Harness the Power of Contact Center Metrics
Gain a Complete Overview of Your Contact Center’s Operational Metrics and Individual Call Parameters, Including SLA Statistics. Monitor Key Metrics such as Inbound Call Volume & Customer Wait Time with Teloz Dashboards. This is extremely important for increasing efficiency and productivity.
Track Agent Productivity
Teloz’s agent monitoring features allow for tracking of higher productivity with real-time call traffic updates and staff activity monitoring. Important metrics such as call handling time and hold time can be easily monitored to optimize operational efficiency.
Mobile Call Center Empowerment
Get a comprehensive view of campaign performance with Teloz’s most important application. Stay on top of crucial metrics and SLA breaches with real-time monitoring and push notifications. Streamline your contact center operations with Teloz’s powerful mobile call center tracking feature.
Data-Driven Call Center Insights
Teloz offers advanced call center reporting and analytics tools for informed decision-making. Generate customized reports and analyze queue and campaign activities to optimize performance. Empower supervisors with actionable insights to drive success in your call center operations.
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