Develop a Secure and Agile Contact Center with the Teloz Platform
Customer Acquisition Framework
Captures organizes, and stores cross-channel conversations for secure communication and record-keeping.
Conformance to regulations
Adhering to contact center regulations requires capabilities for regulatory compliance to avoid legal consequences.
High availability and disaster recovery measures are essential for business continuity.
Development lifecycle management
Teloz follows best practices for application development, including certification of each release builds for vulnerabilities using the CVSS Framework, solving vulnerabilities using OWASP best practices, continuous scanning for emotional vulnerabilities and secure penetration, and utilizing static code analysis through tools like SonarQube.
Authentication and authorization
Teloz prioritizes secure through Identity Management and Access Control via Single-Sign-On with SAML, LDAP (Active Directory), and OAuth. In addition, configurable Password Policies and robust hashing algorithms ensure securepassword storage and flexiblesecurity levels.
Software and Information Security
Application and Data Secure requires comprehensive features to reduce threats like Clickjacking and SQL Injection, end-to-end encryption during storage and transmission, and flexible session configurations for enterprise security needs.
Take your Customer Experience to the Next level with
Teloz is a good voice call center service provider Teloz have always metrics the track key performance indicators, such as call abandonment rates, average handling times, and customer satisfaction ratings. These metrics have help me to identify the areas for improvement and ensure that the service is meeting your needs and expectations.
Ricky A. BroomeCEO
The technology used in teloz for the voice call center service is up-to-date, reliable, and user-friendly. The service should be able to integrate well with my existing communication systems and offer additional features, such as IVR (Interactive Voice Response), call recording, and analytics.
Sara M. BurciagCEO
The Teloz have being provide that amount of quality customer service is also a crucial aspect of evaluating of my voice call center service. Agents should be well-trained, professional, and able to handle customer inquiries, requests, or complaints with empathy, respect, and understanding.