Every channel, one thread, one agent.
Voice, SMS, WhatsApp Business, Instagram DM, Facebook Messenger, Telegram, Viber, email, and web chat — in a single inbox with shared memory.
All channels. One queue. One supervisor view.
Instagram, Messenger, Telegram, and Viber route to the same omnichannel queue your voice team already works. Unified omnichannel support is now a baseline expectation for modern contact centers.
No agent ever says “let me check the other system.”
Teloz joins every channel to a single contact record. Context carries automatically — not copy-pasted. Built on the Business Platform standard, our integrations ensure no message ever falls through the cracks.
Called about a returned package
— Agent ACalled about a returned package
— Agent ASent shipping label link
— Agent ASent shipping label link
— Agent ADropped off at UPS — photo attached
— CustomerDropped off at UPS — photo attached
— CustomerRefund confirmation issued
— Agent BRefund confirmation issued
— Agent BA single inbox cuts tooling and lifts response times.
Teams that switch to a unified platform eliminate redundant subscriptions and reduce agent confusion. Configure toll-free numbers alongside all your other channels from one place.
Omnichannel teams across the US run on Teloz.
From chat to voice to social, every conversation in one thread.
“We closed three standalone chat tools after moving to Teloz. One inbox, one queue, same team.”
“Native WhatsApp Business was the unlock. Templates and catalog inside the inbox — no middleware to babysit.”
“Customers jump from Instagram DM to a phone call mid-thread. The agent sees both. Escalations used to lose 20 minutes — now zero.”
“Skills routing works identically for voice and social. Our best WhatsApp agents get the hard ones automatically.”
The short answers.
Everything teams ask before unifying their channels.
Nine channels. One team.
Voice, SMS, WhatsApp, Instagram, Messenger, Telegram, Viber, email, and web chat — in one thread per customer.