Real-time AI that helps your agent win the call.
Suggested answers, knowledge-base snippets, and CRM auto-fill —” delivered silently on the agent's screen while the customer is still on the line.
A copilot that lives next to the call.
Built into the agent workspace — no second screen, no second login.
What the agent sees
A live sidebar shows the running call transcript, the customer's recent history, the next best answer from your knowledge base, and a one-click list of approved responses. No tab switching. No hold time.
Next-best-action, not scripts
Teloz reads the conversation and suggests the response the agent should consider — refund flow, warm-transfer to billing, the right macro. It’s a nudge, not a script, and it draws on principles of practical AI assistance to keep agents in control rather than on autopilot.
CRM auto-fill that actually works
At the end of the call, the assistant writes a summary, tags the disposition, and drafts the CRM note. The agent reviews and hits save. Wrap time drops, and notes actually get written.
Knowledge base, meet live call
Connect Confluence, Notion, Zendesk Guide, or a custom URL library. The assistant retrieves the right paragraph — not the whole article — and surfaces it next to the transcript with a link.
Where the time goes back
US support leaders tell us Agent Assist cuts average handle time noticeably and drops wrap time further. The lift shows up in fewer callbacks, because answers are more accurate the first time.
The right answer. Already on screen.
The console listens to the live call, picks the customer's intent, and surfaces the exact knowledge card, CRM field, or macro the agent needs — before they ask. This approach aligns with Gartner AI glossary principles for real-time AI assistance in customer service workflows.
Caller:“My invoice doesn't match the pricing sheet I was sent last week.”
Agent:“Let me pull up your account…”
“I see the discrepancy on line 3 — let me apply the promo code from your last quote and resend the invoice.”
The work that used to eat agent time. Done.
Wrap-up, CRM update, and coaching evidence — handled in the seconds after hangup.
The wrap-up writes itself
Reason, resolution, sentiment, next-step — generated the moment the call disconnects. Editable in two clicks.
Salesforce, HubSpot, Zendesk updated
Disposition, ticket fields, follow-up tasks — all pushed to the system of record without the agent leaving the console. See how seamless CRM note sync works inside the Teloz integration.
Supervisors see the moments that mattered
AI flags hesitation, missed pitches, and best-handle examples. Coaching plans build themselves from real calls.
Agent Assist that US teams trust on live calls.
From new-hire ramps to senior-rep workflows, the assist earns its seat.
“Our new agents hit senior-rep resolution rates within their second week. The AI sidebar fills in the context they haven't built yet.”
“The auto-drafted CRM note is the single biggest time-saver our floor has had in years. Agents review, click save, take the next call.”
“We connected Notion and Zendesk Guide on day one. The right paragraph shows up in three seconds. Our knowledge base finally gets used.”
“Agents see the suggested macro before they reach for the wrong one. First-contact resolution went up nine points and we didn't change scripts.”
The short answers.
Everything teams ask before rolling out Agent Assist.
Win the call. Save the wrap.
Live transcript, next-best-action, and CRM auto-fill — built into your agent workspace.