An IVR that routes callers — not one that frustrates them.
Multi-level menus, NLP voice recognition, DTMF input, and a drag-and-drop builder your ops team can use without a developer.
What a Teloz IVR includes.
Every node, every branch, every prompt — built and changed by ops, not engineering.
Drag, drop, go live.
No code. No telco ticket. Build a multi-level IVR in the morning, ship it before lunch — results that align with the interactive voice response (IVR) standards for modern deployments.
DTMF or NLP — when to use each.
Teloz supports both in the same flow: NLP at the front door with DTMF as a fallback.
Press 1 for sales
Fast for callers who already know the structure — internal employees, support-portal-trained customers, or low-variance call types.
- Predictable choice trees
- No ambiguity
- Works on every device
Say what you need
Better when caller intent varies widely — general inbound, marketing lines, or help desks where callers may not know the category.
- Catches unscripted asks
- Routes by intent, not menu
- Falls back to DTMF gracefully
IVR design that doesn't lose callers
Keep top-level menus to four options, offer a “say what you need” option up front, default to a human after three loops, and always honor the zero-key. Connect to queue nodes for seamless agent handoff. Build once, measure, refine — every edit is a two-click publish, not a project.
IVR menus US businesses run around the clock.
From simple press-1 flows to multi-level NLP trees, every caller finds their path.
“We replaced a five-level menu with a two-level NLP prompt. Abandoned-in-IVR dropped by a third.”
“Our holiday flow used to be a developer ticket. Now ops publishes it on Friday afternoon. Two clicks.”
“VIP callers route to their CSM before they hear a menu. Premium accounts notice — they tell us.”
“Spanish callers used to bail on our English-only IVR. Bilingual NLP cut their abandon rate by half.”
The short answers.
Everything teams ask before building their first IVR flow.
An IVR your callers thank you for.
NLP-aware, CRM-driven, and built by ops in a visual canvas — published in two clicks.
