Call analytics
Call analytics that turn
every call into a
decision you can act on.
See when your phones are busiest, how long callers wait and which calls went unanswered. Live dashboards, reports you can export, and one click from any number to the recorded call.
- Live dashboards
- Custom report export
- Recordings with transcripts
Busy hours
Know when the phones are really busy.
A heat map of call volume by day and hour shows where your week actually peaks, so staffing follows the calls and not a guess.
Wait times
See what one more person does to the queue.
Average wait is the clearest sign of whether you are staffed for your call volume. Track it by queue, skill and location, then compare it with how many people were on shift.
Drag the slider and watch the wait change.
Missed calls
Every missed call is a callback waiting.
See who called, when, and why nobody picked up: everyone was busy, it was after hours, or the caller gave up. Then close the loop before they call a competitor.
Tap a call to mark it as called back.
- Everyone busy9:42 AM+1 (415) 555-••14
- Caller hung up12:05 PM+1 (312) 555-••77
- Everyone busy1:18 PM+1 (212) 555-••31
- After hours6:52 PM+1 (305) 555-••09
- After hours7:30 PM+1 (206) 555-••63
Live wallboard
Fix problems while the call is still happening.
Queue depth, longest hold, service level and agent status on one screen, refreshing every second. Spot a backlog and rebalance before callers start hanging up.
Behind the numbers
Go from a number to the call behind it.
A spike in wait time or a drop in sentiment is only useful if you can find out why. Open any call to read the transcript, hear the recording and see how the caller felt.
CallerThis is the second time I'm asking about my refund.
MarcusI'm sorry about that. Let me check the status right now.
CallerPlease do. I've been waiting a week.
Reports your way
Take the numbers wherever you work.
Analytics only matter if the right people see them. Share a report, feed your warehouse or hand your security team the logs.
Custom reports
Build the view your leadership asks for and export it yourself, without waiting on IT.
Data warehouse export
Send call data to your own warehouse to join it with sales, billing and support data. Available on higher-tier plans.
Audit-log export
Every action is permissioned and logged, and the audit trail exports to your SIEM on request.
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
What teams ask about call analytics.
Everything to know about reporting on calls, queues and missed calls.
Keep exploring
Pick a plan. Go live before lunch.
Same network. Same security. Same uptime. Only the feature depth changes.
