Historical Reporting
Historical reportingthat shows whyit happened.
Today shows what is happening. History shows why. Build your own reports, compare any two periods, and filter and search every conversation, without writing a line of code.
- No-code report builder
- Compare any two periods
- CSV and warehouse export
Historical report
Last 30 days vs previous 30The report builder
Every metric, your way
Choose what to measure, over which period, and how to split it. No code and no waiting on an analyst: the chart and table rebuild as you click.
1 · Choose a metric
2 · Set the period
3 · Split by
4 · Save and share when it looks right
Contacts handled by queue
Last 30 days
Time-range comparison
Compare any two periods and see what changed
Lay this week over last week, this month over last month, or this year over last year. Each square is one day, and the darker it is, the busier it was.
Same period last year13,142 contacts
- Mon
- Tue
- Wed
- Thu
- Fri
- Sat
- Sun
+12%
Total contacts
This year14,680 contacts
- Mon
- Tue
- Wed
- Thu
- Fri
- Sat
- Sun
Account for seasonality instead of guessing.
Hover over a day to read it
2,980
matching conversations
- Mar 14 · 04:12
I would like to cancel and get a refund for the spring bundle.
- Mar 21 · 08:47
The promo price was different on the website, so I want my refund.
- Apr 02 · 11:05
Nobody told me the refund window was only fourteen days.
Filters and searchable archive
Narrow thousands of conversations to the few that matter
Stack filters for agent, date range, sentiment, intent and campaign, then search the full text of your recorded conversations. Spot a phrase spiking across dates and jump straight to the calls behind it.
Three lenses on one history
One history, three answers
The same conversations answer different questions. Look at them through a revenue, customer experience or compliance lens and get a different, useful answer from each.
- Mar 03Priya S.Closed
- Mar 04Leo K.Lost
- Mar 05Amy W.Closed
- Mar 06Marcus T.Open
- Mar 07Leo K.Lost
- Mar 08Priya S.Closed
2,980 conversations in the archive
Revenue: Connect sentiment to outcomes and see which conversations close.
Put history to work
Plan the next quarter from the last one
Your history is the best predictor of what comes next. Use it to forecast staffing, coach with evidence and make changes you can measure.
Workforce forecasting
Forecast staffing from your real contact history, with no spreadsheet imports.
Agent coaching
Back every coaching conversation with trend data instead of a hunch.
Better decisions
Read CSAT and NPS beside volume and handle time before you change a thing.
Export and sync your reports
- CSV · all plans
- Snowflake
- BigQuery
- Redshift
- Warehouse sync on higher plans
Real-time dashboards CSAT and NPS
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
Historical reporting questions, answered.
Everything teams ask before building their first report.
Keep exploring
Stop guessing why. Read the history.
Build your first report in minutes, compare any two periods, and share it with your team.
