Real-Time Dashboards
Real-time dashboardsthat show the whole flooras it happens.
Watch queues, agents and service levels live, with alerts before a target slips, so supervisors act on today's conditions, not yesterday's report.
Waiting
9
Agents free
6
Service level
92%
Contacts per minute28
- 15 on calls
- 6 free
- 3 on break
All queues within target
Four live views
Queues, agents, service levels and alerts
Switch between views without leaving the screen. Everything updates as it happens.
Queues
Callers waiting in each queue, as the numbers change.
- Waiting callers per queue
- Colour change when a queue is overloaded
- Updates every few seconds
Billing
6
1:24
Orders
5
1:10
Accounts
7
1:38
Early warning
A report tells you what went wrong. A live view lets you stop it.
Without a live view
The report
Next morning, 09:00: the missed target shows up
Nothing to see yet
With Teloz
The live view
- 10:02Billing wait climbing
- 10:03Service level at risk
- 10:04Supervisor notified
- 10:09Two agents moved, back on target
- 1MeiWhatsApp · Service level, 0:46 left88
- 2OwenVoice · Sentiment dropping70
- 3MarcoVoice · Service level, 2:20 left63
- 4SarahVoice · Sentiment dropping61
- 5DanaWebchat · Buying intent missed39
- 6LiaVoice · Repeated question, 4 times29
What matters now
The 10 calls that matter, not all 200
Teloz AI watches every conversation and ranks the riskiest at the top, using sentiment, service level and intent. The list re-ranks as scores change.
Step in
One click from seeing to helping
Listen, whisper or barge from the same screen. Every action is audit-logged and follows your role-based access.
Customer
Agent
Supervisor
Coach the agent privately. The customer cannot hear you.
A day on the floor
One shared view, from opening to close
Put live queue and team stats on a wall screen so supervisors, team leads and operations work from the same numbers.
Historical reporting Queue callback Workforce management
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
Real-time dashboard questions, answered.
Everything supervisors ask before they go live.
Keep exploring
See the floor while it matters. Act while it is fixable.
Live queues, agents and service levels, with alerts and one-click supervision, on any screen.
