Interaction Analytics
Interaction analyticson every conversationyou have.
Turn every call and chat into searchable transcripts, sentiment, intent and objections, so decisions come from what customers actually said.
Renewal call
0:00 / 2:14
Sentiment now
-0.10
Analyzing the conversation...
Six layers on every conversation
One call, six kinds of insight
Switch the layers on to see what Teloz pulls out of a single conversation, in 32+ languages.
- CustomerI want to renew, but your support response time has been slow.
- AgentI am sorry about that. As a reminder, calls are recorded for quality.
- CustomerFine. If the price stays the same, I am happy to renew.
Turn on more layers to see what is captured.
Objection mining
Know what is really blocking deals
Teloz groups the objections across all your calls and ranks the top deal-blockers each week, so you can coach to the real reasons, not the loudest anecdote.
- 1Pricing too high142
- 2Need approval88
- 3Already locked in54
- 4Missing feature38
- 5Timing27
Dashboards for every team
The same conversations, answers for each team
Revenue, customer experience and compliance each ask a different question. Each gets a dashboard that answers it.
What to do next
- Coach reps on warm openings
- Review deals flagged at risk this week
- Add sentiment to your forecast
- DMar 14 · 04:12 · Dana R.We are comparing your competitor pricing with what we pay now.Play
- MMar 15 · 11:40 · Marcus T.Their competitor pricing was lower, so I need a reason to stay.Play
- PMar 19 · 09:05 · Priya S.Can you match the competitor pricing for the annual plan?Play
Searchable archive
Search every conversationlike a document
Type a phrase and see every conversation where it came up, then play back that exact moment.
32+ languages, filters by agent, date, sentiment, intent and campaign
Keyword spotting
Check every call for what must be said, and what must not
Set required and risky phrases per queue or agent group. Each hit or miss is timestamped, attributed to the agent, and kept as an audit trail.
AI quality management Historical reporting CSAT and NPS tracking Supervisor assist
Export and warehouse sync
Send the conversation data wherever you analyze it
Every conversation becomes a structured record. Export it to CSV on any plan, or sync it to your data warehouse and join it with CRM, billing and product data.
Renewal call · 2:14
“I want to renew, but your support response time has been slow. If the price stays the same, I am happy to renew.”
Analyzed automatically
- TranscriptFull text, searchable
- Sentiment+0.41 overall
- IntentRenewal · 94%
- ObjectionsResponse time
- Summary2 action items
- OwnerDana
- CSV exportAll plans
- SnowflakeHigher plans
- BigQueryHigher plans
- RedshiftHigher plans
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
Interaction analytics questions, answered.
Everything teams ask before analyzing every conversation.
Keep exploring
Stop guessing what customers said. Search it.
Turn every call and chat into data you can search, measure and act on.
