AI call ranking
AI ranks your live calls, so you join the right one first.
A supervisor cannot listen to every conversation. Teloz scores each live call on sentiment, wait time and escalation cues, and puts the ones at risk at the top of your list.
- Ranked live floor view
- Listen, whisper, barge
- Every action logged
- 1Alex T.Support
- 2Dana K.Billing
- 3Priya S.Sales
- 4Marcus L.Support
What it watches
Four signals. One ranked view.
Every conversation is watched at once. These signals add up to a risk score that decides who moves up your list.
Caller tone is scored during the conversation.
Customers past your target are raised.
The same question again and again.
A manager request moves the call up.
Focus where it counts
Stop scanning. Start stepping in.
With hundreds of calls live, scanning is slow. The ranked view puts the few that need you on top.
Hunting through every live call to find the one going wrong.
- 194Dana K.Sentiment dropping
- 288Priya S.Asked for a manager
- 371Alex T.Waiting past the target
The calls that need you are already on screen.
Alerts that find you
Problems come to you, not the other way round.
Decide what counts as a problem and Teloz raises it in one alert inbox, on your dashboard and on your phone. Each alert comes with the agent, the reason and a way to listen in.
- Sentiment drops and long waits
- Repeated questions and manager requests
- Or route the call to a senior agent automatically
- ListenDana K. · BillingCaller sentiment dropped
- 1m agoAlex T. · SupportCustomer waiting past the target
- 2m agoPriya S. · SalesCustomer asked for a manager
Coach, then see it work
One whisper changes the ending.
A whisper at the right moment changes how a call ends. Switch it on and off to see the difference.
- I was charged twice and I'm not happy.
- Supervisor whispers: “Apologise first, then offer the credit.”
- I'm sorry about that. I'll credit it now.
- Thank you, that's all I wanted.
The agent also learns the move for next time.
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
What supervisors ask about live assist.
Everything to know about finding the calls that need you.
Keep exploring
Pick a plan. Go live before lunch.
Same network. Same security. Same uptime. Only the feature depth changes.
