Supervisor tools

Supervisor tools that put you on the call when it counts.

Listen in silently, whisper to the agent or step in with one click. See which live calls need you first, and keep a record of every move.

  • Monitor, whisper and barge
  • Live sentiment on every call
  • Every action logged
Live floor4 calls
  • D
    Dana K.
    Billing · 07:42
    24
  • M
    Marcus L.
    Support · 03:10
    58
  • P
    Priya S.
    Sales · 05:27
    81
  • A
    Alex T.
    Support · 01:55
    76
Dana K. · Billing
MonitorWhisperBarge
Listening silently. Nobody hears you.

Three ways in

Same call. Three levels of presence.

Choose how visible you are. Switch between them in one click without dropping the call.

You
Agent
Hears you
Can you waive the fee this once?
Customer
Can't hear you
Coach in the agent's ear

Speak privately to the agent while they talk. Prompt an offer, a disclosure or the next step. The customer hears nothing.

Know where to listen

See the last 24 minutes of every live call.

You cannot hear every call. Each row is one agent and each block is one minute of caller sentiment. A strip turning red is a call going wrong, and one click puts you on it.

Dana K.
Billing
65
Marcus L.
Support
78
Priya S.
Sales
59
Alex T.
Support
79
Lena R.
Billing
87
UpsetHappy

Accountable by default

Every listen, whisper and barge is on the record.

Who joined which call, in which mode and when is written to an audit trail that cannot be edited afterwards. Compliance gets answers, and agents know the rules apply to everyone.

Billing call · Dana K. · supervisor LeeImmutable
09:1409:19
  • 09:14:02
    Started monitoring
    Lee (supervisor) · Billing · Dana K.
  • 09:14:48
    Whispered to agent
    Lee (supervisor) · Billing · Dana K.
  • 09:15:21
    Joined the call
    Lee (supervisor) · Billing · Dana K.

Who gets the controls

Give the power to the right people only.

Listening to calls is a privilege. Roles and custom permission scopes decide who can monitor, whisper or barge, so a new supervisor gets exactly what they need and nothing more.

  • Agent
    Takes calls
    Monitor
    Whisper
    Barge
    Audit trail
  • Supervisor
    Coaches the floor
    Monitor
    Whisper
    Barge
    Audit trail
  • Admin
    Runs the account
    Monitor
    Whisper
    Barge
    Audit trail
  • Custom
    You set the scope
    Monitor
    Whisper
    Barge
    Audit trail

Away from your desk

Coach from anywhere, not just the floor.

Supervisors can watch queues, listen and whisper from iOS and Android, and the same controls work over the public internet for teams working from home. The floor does not have to be a room.

iOS and AndroidWorks over the internetSame controls as the desk
Notifications
T
Dana K. · Billingnow
Caller sentiment is low
ListenWhisper

What supervisors use it for

Train, save and check, without leaving the call.

Train

Ramp new agents faster

Shadow a first call silently, then whisper the next step on the second. New hires learn on real calls with someone beside them.

Call monitoring
Save

Rescue a call going wrong

When sentiment drops, whisper the fix or barge in. The conversation turns around before it becomes a complaint.

AI sentiment analysis
Check

Sample quality and compliance

Listen live to confirm disclosures and scripts are followed, then review the recording and transcript afterwards.

Call recording

Teams across the US run their phones on Teloz.

From independent agencies to multi-site operations, Teloz supports every desk in the building.

DO
Director of Operations
Dental Group · San Francisco, CA
AI receptionist

“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”

Verified Customer
HO
Head of Operations
Home Services Company · Dallas, TX
Multi-site calling

“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”

Verified Customer
MP
Managing Partner
Law Firm · San Diego, CA
Website chatbot

“The chat widget books legal consults without me touching it. Escalations arrive with full context.”

Verified Customer
DC
Director of CX
Hospitality Brand · Manhattan, NY
Omnichannel inbox

“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”

Verified Customer
Thousands of US teams
4.8/5on G2
4.9/5on Capterra
Supervisor tools FAQs

What supervisors ask about live monitoring.

Everything to know about monitor, whisper and barge.

They are the controls a supervisor uses on live calls: monitor to listen silently, whisper to speak to the agent without the customer hearing, and barge to join the call so everyone hears you. Teloz adds live sentiment so you know which calls to join.

Keep exploring

Supervisor assistSee the calls that need youConversation intelligenceTranscripts, deal risk and coachingAI agent assistHelp agents live on every callOmnichannel inboxVoice, SMS and chat in one inboxReal-time dashboardsLive queues, agents and SLAsCloud contact centerQueues, routing and real-time supervision

Pick a plan. Go live before lunch.

Same network. Same security. Same uptime. Only the feature depth changes.

Get StartedPricing
Free trialNo credit card for setupPort numbers free99.99% uptime SLA