Predictive routing
The right agent, picked before the phone rings.
The first agent free is not always the best agent. Teloz matches each caller to the agent most likely to resolve their call, using what they need, who they are and who is available right now.
- Matched by need and skill
- VIP callers first
- Smart fallbacks
How it decides
Six signals behind every match.
Every match weighs six signals. Here is what each one reads from a single Spanish billing call from a priority account.
Skills set the pool
Skills pick the pool. Prediction picks the agent.
The two work together. Skills-based routing decides who is eligible, and predictive routing chooses the best of them.
Priority callers
Your best customers skip the line.
Callers are recognised from your CRM. VIPs, SLA-protected accounts and high-value opportunities move to a priority queue or a senior rep, before the match is even made.
Routing that follows the day
Smart rules for every hour.
Rules can follow the hour, the day and holidays, with separate after-hours paths. When nobody is free, the call goes to a backup team, an AI agent or a callback instead of ringing out.
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
What teams ask about predictive routing.
Everything to know about matching callers to the right agent.
Keep exploring
Pick a plan. Go live before lunch.
Same network. Same security. Same uptime. Only the feature depth changes.
