CSAT and NPS tracking
CSAT and NPS tracking that shows how every customer felt.
Ask for a rating right after the contact, see satisfaction by agent, team and channel, and watch the trend move. Scores sit on the customer record, next to everything else you know about them.
- Surveys after every contact
- By agent, team and channel
- Trends over time
- TRTomás R.Email · agent Dana
“Exactly what I needed.”
- PNPriya N.SMS · agent Priya S.
“Helpful, a bit of a wait.”
- JWJames W.Chat · agent Marcus
“Quick and friendly.”
- MAMaria A.Voice · agent Dana
“Sorted in one call, thank you!”
From contact to score
Ask while the conversation is still fresh.
A short survey goes out the moment the contact ends. The answer is saved against the customer, the agent and the channel, so every score arrives with its context.
Step 1 of 4. Click any step to pause on it.
Two scores, two jobs
CSAT tells you about today. NPS tells you about the relationship.
Track both and you see how a single conversation went and how customers feel about you overall. Pick a number on each scale to see how it counts.
How satisfied were you with this contact?
CSAT is the share of ratings that are 4 or 5, out of all ratings.
A 4 is counted as satisfied.
How likely are you to recommend us?
NPS is the percentage of promoters (9 to 10) minus the percentage of detractors (0 to 6).
A 9 is a promoter.Adds to your NPS
Slice it your way
See who is delighting customers and where it slips.
Each dot is an agent, a team or a channel. Height is the score and distance is how many customers answered, so you can tell a real problem from a small sample.
Over time
Watch the score move and find out why.
A single month tells you little. The trend shows whether a new IVR flow, a hiring round or a coaching push actually helped, and it makes a dip easy to date.
Don't wait for the survey
Catch an unhappy customer while they are still on the line.
A survey arrives after the fact. Sentiment is scored during the conversation, so a supervisor can step in and turn a bad call around before it becomes a bad score.
Put the numbers to work
A score is only useful if it changes something.
- Conversation intelligence
Coach with context
Pair a low rating with the recording and transcript, then coach on that call and not on a hunch.
- Call analytics
Catch a weak channel early
When email slips while chat holds steady, the channel view shows it before customers start to leave.
- Call monitoring
Match staffing to happiness
Compare satisfaction with wait time and workload to find the hours where being short-staffed costs you ratings.
Teams across the US run their phones on Teloz.
From independent agencies to multi-site operations, Teloz supports every desk in the building.
“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”
“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”
“The chat widget books legal consults without me touching it. Escalations arrive with full context.”
“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”
What teams ask about CSAT and NPS.
Everything to know about measuring how customers feel.
Keep exploring
Pick a plan. Go live before lunch.
Same network. Same security. Same uptime. Only the feature depth changes.
