Workforce Management

Workforce managementthat puts the right peopleon shift.

Forecast demand, build schedules agents actually like, and see adherence live, so queues stay short without overstaffing.

teloz.com/workforce

Today · support voice

2 hours short
8910111212345
Priya
Marcus
Leo
Amy
Covered
3/33/32/32/33/33/23/23/33/33/2
On queueBreak or lunchOpen shift

Forecasting

See next week's demand before it lands

Teloz forecasts contacts by hour, day and channel from your own history, seasonality and planned campaigns, then tells you how many agents each hour needs.

Forecast · VoiceNext 7 days
50
78
116
90
71
57
76
63
59
41
37
23
8 AM9 AM10 AM11 AM12 PM1 PM2 PM3 PM4 PM5 PM6 PM7 PM
69131087977553
Contacts per hour12Agents neededBusiest on Tue: 10 AM · staff 13 agents

Scheduling

From open shifts to a published schedule

Teloz drafts shifts, breaks and time off that cover the forecast and respect agent preferences. You review, adjust and publish.

Open shifts6

Mon 8 to 4Voice
Mon 12 to 8Chat
Tue 8 to 4Voice
Wed 9 to 5Messaging
Thu 8 to 4Voice
Fri 12 to 8Chat

Drafted by Teloz0

Published to agents0

Live adherence

Catch a coverage gap and fix it in one click

Compare live agent status with the schedule, get alerted when coverage drops, and fill the gap from the same screen.

Live coverageLive

Coverage by skill · target 95%

100%

Voice

100%

Chat

100%

Messaging

Alert

All clear

Every skill is on target

Agent self-service

Swaps and time off, approved by your rules

Agents trade shifts and request time off from their own device. Requests that meet your rules are approved automatically, and the rest go to a supervisor.

New request

MMarcus T.Shift swap

Swap Thu 9 to 5 with Leo for Fri 9 to 5

Your rules
  • Same skill and queue
  • Coverage stays on target
  • Two days notice

Supervisor assist AI quality management Real-time dashboards

Teams across the US run their phones on Teloz.

From independent agencies to multi-site operations, Teloz supports every desk in the building.

DO
Director of Operations
Dental Group · San Francisco, CA
AI receptionist

“We trained the AI receptionist on our price list and booking hours. No-shows dropped 22% in six weeks.”

Verified Customer
HO
Head of Operations
Home Services Company · Dallas, TX
Multi-site calling

“Four clinics, one directory, one bill. We switched from a stitched PBX stack and cut monthly costs by 38%.”

Verified Customer
MP
Managing Partner
Law Firm · San Diego, CA
Website chatbot

“The chat widget books legal consults without me touching it. Escalations arrive with full context.”

Verified Customer
DC
Director of CX
Hospitality Brand · Manhattan, NY
Omnichannel inbox

“Web chat, Instagram DMs, SMS, and our 800 number in one thread. CSAT went from 4.1 to 4.7 in a quarter.”

Verified Customer
Thousands of US teams
4.8/5on G2
4.9/5on Capterra
Workforce management FAQs

Workforce management questions, answered.

Everything teams ask before planning their first schedule.

Workforce management makes sure the right number of agents with the right skills are scheduled when customers get in touch. It combines demand forecasting, schedule building and live adherence tracking so queues stay short without overstaffing.

Keep exploring

Call recordingHear the calls behind the numbersCloud contact centerQueues, routing and real-time supervisionHistorical reportingTrends, exports and insightsCall queuesSkills, callbacks and overflowPredictive routingMatch callers to the best agentCall routingRules by time, place and priorityQueue callbackLet callers keep their place in lineCall monitoringBarge, whisper and monitor live

Put the right people on shift. Every day.

Forecast demand, build the schedule and keep adherence on track from one platform.

Get StartedPricing
Free trialForecasts by channelLive adherenceShift swaps